Articles
Tag: priyanka tiwari
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Why the Time Is Right for Financial Services to Embrace Voice
Financial services companies are usually quick to adopt new technology but one is noticeably absent: voice.
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The Pandemic Is Changing How Consumers Feel About AI in CX
Companies have turned to CX technology at accelerated rates during the pandemic to shorten wait times and meet customer demand.
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Future-Proof Your Customer Experience Strategy for the 'New Normal'
Three key steps you can take to future-proof your CX strategy and help your business withstand the shifting tides of customer expectations.
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3 Lessons Customer Experience Teams Can Learn From Good Parenting
The complexities of the parent-child relationship are often mirrored in relationships between companies and their customers.
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How to Maintain Customer Loyalty Long After Cupid’s Arrow Strikes
The relationship between company and customer requires ongoing effort from both parties, not just when you’re trying to seal the deal.
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Resolutions That Last all Year — for You and Your Customer Service Department
It can be easy to lose steam on resolutions. Unfortunately, customer expectations don’t lose steam, which means your CX needs to be exceptional all year long.
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Avoiding Potholes on the Road to Effective AI Deployment
Throwing money at AI without thinking through a long-term plan will result in lackluster results.
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Rewriting the Language of Customer Engagement
How brands talk about their customers can trickle down to how they treat them.
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3 Misconceptions About AI in Marketing
As artificial intelligence (AI) becomes mainstream, the misinformation surrounding it continues to grow.
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