Articles
Customer service provider UserVoice is out with an Android-targeted Software Development Kit for its in-app software. The company said that its in-app customer engagement solution, which UserVoice offers through a single line of code in the app, offers many benefits to developers and publishers.
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Mobile apps have a new weapon in the battle for customer eyeballs, a fight often lost because a company is too focused on getting new customers instead of nurturing current ones. UserVoice, a customer support vendor, has released a tool meant to increase customer engagement, and generate richer feedback
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Customer service software developer UserVoice revealed today a new integration with Crittercism, a platform that helps developers monitor mobile app performance. UserVoice first launched their help desk ticketing solution for iOS in November. The system enables mobile app developers to efficiently traffic and respond to customer issues in real time.
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Businesses are growing up on the Internet, and more and more, customers are used to self-service online. Businesses increasingly handle customer service via chat and social media channels. It's changing how we do business, Richard White, CEO of UserVoice said at the inaugural UserConf this week.
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