Articles
Tag: ux
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Bad UX Cost Citibank $500M – What Went Wrong?
Stakeholders often ask: “How much does it cost to do this? It sounds expensive.” Instead, they should ask: “How much does it cost not to do these things?”
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Key Factors in Developing an Excellent Mobile Insurance App
Like banks, brokerages and others in the financial services industries, insurers have developed mobile apps designed to enhance customer cx.
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Web Design: Where's the Happy Medium Between Too Much and Not Enough?
Designing a website can at times feel like the story of Goldilocks and the three bears.
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A Look at What's Driving Enterprise Demand in the Headless CMS Market
We spoke to CMS vendors to explore the critical differentiating factors driving enterprise and customer demand for headless CMS platforms.
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Where to Invest in Your Customer Journeys: Define, Design and Implement
There is a lot of complexity in today’s user journey. It covers a number of steps your customers engage in and usually includes several channels.
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W3C Publishes Working Draft of New Accessibility Guidelines
The internet is an integral part of the everyday personal and business life for most people in the US, yet accessibility remains an issue for many.
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Why Did We Stop Trying to Deliver Usable Intranets?
When did it cease to be a goal to deliver usable intranets?
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Is Your Website Designed With Customer Experience in Mind?
Explore the six factors that can facilitate an exceptional customer experience through a brand’s website.
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Embracing Sustainable Digital Design
In every design decision we make we must think about the earth experience. Does this decision contribute to or reduce global warming?
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Let Customer Experience Drive Your Software Development
With the right mindset, your teams can develop software that delivers memorable customer experiences and creates long-term brand loyalty.
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Beyond Buzzwords: The Business of Human Centricity
Good design discussions always begin with human purpose in mind, and they must begin with good questions.
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3 Ways to Improve B2B User Experiences With Intent Data
Your website is your digital storefront — a critically important representation of your brand that greatly influences prospects’ impression of you.
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Six Takeaways from Digital Workplace Experience 2020
The digital workplace made impressive strides this year. That and more highlights from the virtual Digital Workplace Experience 2020 conference.
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Don't Let a Survey Choose Your Career Path
When it comes to career matching, put every survey in the bucket with your horoscope. It could be fun, but let’s not make any life decisions based on it.
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