Articles
Tag: ux
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6 Tactics to Make Design Thinking a Success
Design thinking is great in concept, but there must be some planning around the execution.
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How to Put Design Thinking Into Action
Design thinking leads to better customer experiences and in turn supports team collaboration. Give it a go.
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CX Decoded Podcast: Connecting Customer Experience With Employee Experience
In this episode of CX Decoded Katrina Taylor, a CX and UX design professional, shares her thoughts on connecting CX with employee experience.
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How Compassion Can Benefit Customer Experience
Empathy and compassion are not one in the same entirely, and compassion can ultimately benefit the customer experience more than empathy can.
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Shopware Nets $100M, AppDirect Acquires ITCloud.ca, More CX News
Shopware raises $100 million in growth capital, AppDirect acquires Canadian cloud technology provider ITCloud.ca and more digital marketing and CX news.
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Let Experience Design Be Your Competitive Advantage in 2022
Experience design, which pays attention to everything from the brand experience to the emotional and physical experience, can be a competitive advantage.
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Optimizing Apps and Services for First- and Zero-Party Data
Now more than ever, businesses must focus on collecting zero- and first-party data, to help organizations provide more personalized customer experiences.
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Financial Services Customer Experience: 3 Success and 3 Failures
Financial services companies are spending significant amounts of their budgets on CX but despite the financial commitment, the actual results are only so-so.
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The Fold in the Inbox: Hard Line, Soft Line, Imaginary Line?
Whether the fold is a hard line or soft line is up to marketers and their email design. However, the smart strategy is to design like it’s a soft line.
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Why DesignOps Is Becoming Critical in the Enterprise
DesignOps is becoming increasingly important in digital workplaces even if it is often overlooked. Here's why.
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What Is a Microinteraction (And How Does it Impact UX)?
A microinteraction is when a user interacts with the UX for a single-use case. These can be made memorable with the right kind of design.
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Bad UX Cost Citibank $500M – What Went Wrong?
Stakeholders often ask: “How much does it cost to do this? It sounds expensive.” Instead, they should ask: “How much does it cost not to do these things?”
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Key Factors in Developing an Excellent Mobile Insurance App
Like banks, brokerages and others in the financial services industries, insurers have developed mobile apps designed to enhance customer cx.
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Web Design: Where's the Happy Medium Between Too Much and Not Enough?
Designing a website can at times feel like the story of Goldilocks and the three bears.
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