Articles
Tag: ux
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Where the Customer Experience Focus Is Shifting in the Immediate Future
Striving to Increase trust, reducing marketing noise, a renewed focus on UX: just a few ways businesses see CX changing in the near future.
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Calculating the High Cost of Poor Product Quality
How can we convince companies to invest more in qualified UX and CX staff?
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What Happens When Agile and UX Meet?
Problems arise when people who don’t understand UX make assumptions about how fast and simple the work is.
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It's Time We Retire the Security Question
As we focus more on privacy and security, please shift away from the security question: they're outdated and who wants their childhood memories exposed?
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UX and Agile Can Work Together, But It'll Take Some Creativity
How do we get UX and agile to play nicely together?
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Behavior Triggers: A Disruptive Approach to Lost Revenue
What if we could prevent a customer from ending up in the failure pile?
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Remote UX Research: A Necessity Now, But Valuable at Any Time
Remote UX research methodologies clearly offer value in our current times of confinement, but their value will be seen long after.
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The Untapped Potential of Conversational AI: Content in Context
The next frontier of 'content in context' is to automate combining data and content into a seamless, conversational communication.
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14 Must-Have User Experience (UX) Design Skills
With the need for user experience designers increasing, UX designers need to ensure they've got the skills necessary to stand out, in a competitive marketplace.
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Bringing User Experience Metrics Into DevOps Development
Despite the challenges, it’s in an organization’s best interests to measure and adjust the user experience throughout the entire development lifecycle.
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Can You Get a UX Job With Zero Qualifications?
Short answer, no.
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Should We Hand Over UX to Just Anyone?
It may sound obvious, but the best UX worker is a UX specialist, hired because of their experience and expertise with specific processes and approaches.
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How CX and UX Can Be Truly Lean
Some of Toyota's eight Lean principles, geared towards the manufacturing process, relate to digital CX/UX.
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Go Beyond Surveys to Measure Customer Experience
Marketing and CX/UX should partner after a product release to determine what to measure, success criteria and what they need to learn.
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