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Customer Experience

CMSWire's customer experience (CX) channel gathers the latest customer experience editorial, opinion, research and analysis informing today's CX leadership, strategy, measurement frameworks and CX software decisions.

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Editorial
Close-up image of a small ornamental tree growing from a stack of gold coins, with multiple gold money bags hanging from its branches like fruit. Additional gold coins surround the base of the tree, symbolizing investment growth, wealth creation, financial returns and long-term value generation. The background is softly blurred in warm gold and cream tones.
What Saves Money on Every Interaction but Costs You the Customer?
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Editorial
AI-generated conceptual illustration showing large stone letters "CX" being smashed by a wrecking ball. Surrounding the shattered letters are broken symbols commonly associated with customer experience programs, including an NPS gauge, charts, targets, scorecards and business metrics. Debris flies through the air as the scene symbolizes a challenge to conventional CX thinking, measurement practices and leadership assumptions.
We're Getting CX All Wrong. Even the Name Doesn't Fit.
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Editorial
Two plush teddy bears sit side by side on a forest path covered with autumn leaves, embracing each other while facing away from the camera. Warm fall colors, soft lighting and a blurred woodland background create a cozy, affectionate scene that conveys comfort, companionship and emotional connection.
The Best CX Teams Don’t Just Practice Empathy. They Build Organizations With Soul.
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Close-up photograph of a worker wearing protective gloves carefully placing a concrete paver onto a prepared sand base. The image emphasizes the foundation layer beneath the paving stones, illustrating the importance of proper groundwork and structural support before installation.
Why Agentic AI Fails Without an AI-Ready Data Foundation
Sprinklr President and CEO Rory Read stands on a darkened stage, gesturing with both hands open toward an audience whose silhouettes are visible in the foreground, as a large projection screen behind him displays the "Accelerate SKO FY27" branding in bold white and multicolor text.
Sprinklr Acquires ViralMoment to Close the Video Listening Gap
Spirit Airlines Airbus A320 aircraft descending for arrival at Harry Reid International Airport in Las Vegas on Nov. 23, 2024, flying beneath dark storm clouds with landing gear extended. The bright yellow aircraft contrasts sharply against the turbulent gray sky, visually reinforcing themes of operational pressure and instability associated with the airline’s customer experience challenges.
Why Spirit Airlines Lost Customer Trust Long Before It Collapsed
College graduate in cap and gown standing on a city street holding a cardboard sign reading “NOW WHAT?” with a frustrated, uncertain expression.
AI Has a Public Relations Emergency — and It's Getting Worse
Capacity logo as the company's X profile background.
Capacity Adds Natural-Language Analytics to CX Platform
Sepia-toned photograph of a vintage horse-drawn carriage with large wooden wheels and upholstered seating, parked on a grassy lawn surrounded by trees, shrubs and a garden landscape. The carriage evokes early transportation design and historical travel methods.
The Horseless Carriage Problem: Why Voice AI Needs Better Systems, Not Just Better Models
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Articles Tagged "Xoops"(Page 2)

Feature
Article
Web CMS
Plone, Drupal Win Packt Open Source CMS Awards, More Coming
Feature
Article
Web CMS
Latest XOOPS Web CMS Release Bolsters Admin Usability
Feature
Article
Web CMS
Report in Depth: Most Popular Open Source CMS 2009
Feature
Article
Web CMS
Alert: What's Coming for Open Source CMS in October 2009
Feature
Article
Web CMS
Open Source XOOPS CMS 2.4.0 RC Brings Usability Fixes
Feature
Article
Web CMS
Xoops Web CMS v2.4 Begins Arrival Descent
Feature
Article
Web CMS
Take XOOPS CMS for a Test Drive With click2try
Feature
Article
Web CMS
XOOPS Teams Bury the Forks, Web CMS Code Reunited
Feature
Article
Web CMS
XOOPS v2.3.3: Installation of Open Source CMS Gets Easier
Feature
Article
Web CMS
ImpressCMS 1.1.2: Bye Bye Bugs, Hello Stable PHP5
Feature
Article
Web CMS
XOOPS Wins 2008 OSSContest Award
Feature
Article
Open Source CMS
XOOPS 2.3.1 Web CMS: CAPTCHA, DHTML and Bugs
Feature
Article
Web CMS
PacktPub 2008 Awards - Best PHP Based Open Source Web CMS
Feature
Article
Web CMS
RC2 of XOOPS Web CMS Ready and Waiting
Feature
Article
Web Content
JigJak: Democratically -- and Optimistically -- Mashing Bookmarking, Blogging and RSS
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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