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The company’s breakthrough architecture is increasing customer retention and fueling growth for some of the fastest growing brands, like Perplexity, Notion, Canva, and Fanatics NEW YORK--( BUSINESS WIRE)-- Enterpret, a leader in customer intelligence, today announced the launch of a new agentic customer feedback platform designed to help companies move from understanding customer issues to resolving them autonomously. The platform ingests feedback from more than 50 channels and continuously maps customer interactions across products, support, and community conversations.

Revolutionary AI puts sophisticated intelligence directly in the hands of customer-facing teams, transforming customer experience at unprecedented scale Mobile-first intelligence with expanded language support empowers frontline managers to diagnose issues and take corrective action in real time TYSONS, VA. – October 24, 2025 – Medallia, Inc., the global leader in customer and employee experience, today unveiled several new Frontline-Ready AI™ capabilities as part of its Fall 2025 Release. These enhancements deliver intelligent, reliable insights and recommended actions directly to the people who shape customer experiences, providing the context teams need to act with confidence.

With new agentic AI capabilities powered by Talkdesk Customer Experience Automation, Talkdesk Copilot empowers human agents to request real-time guidance and resolve even the most complex customer challenges faster and more confidently PALO ALTO, Calif. and ORLANDO, Fla. — October 21, 2025 — Talkdesk®, Inc. today announced a significant enhancement to Talkdesk Copilot, introducing new agentic artificial intelligence (AI) capabilities that allow customer service agents to request real-time assistance in highly complex situations. Unlike traditional AI assistants that provide limited, scripted guidance or limited article responses, the newly enhanced Copilot can understand multi-layered questions, synthesize information across systems, and deliver context-aware recommendations and actions — helping agents resolve issues that previously required escalation to a subject matter expert or manual research.

Former SurveyMonkey and Salesforce executives bring proven experience leading high-performance teams and scaling category-defining products across global markets. SAN FRANCISCO--( BUSINESS WIRE)-- Iterable, the AI-powered customer engagement platform, today announced the appointments of Nick Beil as Chief Product Officer, effective November 3, 2025, and Priya Gill as Chief Marketing Officer, effective November 10, 2025.

In its most transformative release to date, Calix announces its next-generation cloud-and-agentic enabled Broadband Platform built on Google Cloud’s AI and data infrastructure. This evolution unites deep industry experience, operational broadband knowledge, and trusted, scalable AI to revolutionize how providers compete in their markets.

The integration's extensive network of agents and connections provide Opal users with a unified view of the customer journey NEW YORK, Oct. 16, 2025 /PRNewswire/ -- Optimizely, the leading digital experience platform (DXP) provider, today announced that Optimizely Opal, its agent orchestration platform for marketing, is now integrated with Gemini Enterprise, Google Cloud's new platform that empowers teams to securely discover, create, share, and run AI agents in a single destination. Gemini Enterprise can unify data across dozens of enterprise systems, while Opal analyzes that data to recommend, and even execute, personalized marketing campaigns.

Acquisition brings real-time agent assist and automated QA capabilities to support automation leader's growing platform ST. LOUIS, Oct. 16, 2025 /PRNewswire/ -- Capacity, the AI-powered support automation platform for Contact Centers, today announced the acquisition of Creovai, a leader in real-time agent assist and automated quality assurance solutions.

Oct. 15, 2025 -- Claude Haiku 4.5, our latest small model, is available today to all users. What was recently at the frontier is now cheaper and faster.

SAN JOSE, Calif., Oct. 13, 2025 — Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service. With this partnership, Zoom CX can now run on Oracle Cloud Infrastructure, bringing the capabilities of Zoom’s customer experience platform to even more organizations.

Improved precision, accuracy and relevance now grounds Agentforce with the best enterprise-approved knowledge MONTREAL, October 14, 2025 -- Coveo, the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, today announced two new high-demand capabilities, custom context and broader compatibility, that dramatically enhance the relevance, intelligence, and actions of support experiences built on Agentforce. “When we combined Agentforce with Coveo, the results were on another level,” said Joyce Leung, VP of Support Operations at Illumio. “Our internal testers went from saying, ‘this is okay’ to literally saying ‘wow.’ The multiplier effect of bringing the two solutions together was incredible, consistently returning responses that truly amazed our team.” “Service, Commerce and Marketing leaders everywhere are under pressure to deliver faster, more accurate, and more trusted experiences at scale,” said Jujhar Singh, President & GM, Applications and Industries, Salesforce. “Combined with Agentforce, Coveo supports the next generation of AI agents that meet that challenge by combining deep enterprise knowledge with contextual intelligence, empowering teams to serve customers with precision, speed, and confidence.” With the introduction of custom context pass through, Coveo Relevance Augmented Passage Retrieval API (PR-API), used to retrieve knowledge from Coveo’s unified index, now delivers even more precise results by tailoring information retrieval using granular user-specific data like agent role, account tier, or product line. The result is pinpoint-relevant answers that improve self-service success, reduce handle time and mean time to resolution. “With these capabilities, we're giving enterprises key pieces to build successful agents: control and context,” said Richard Tessier, Co-Founder and SVP Product, Coveo. “Coveo for Agentforce goes beyond better answers - it enables smarter actions, grounded in enterprise truth, shaped by the user’s reality.