The Wire (Page 35)

AI Technology Fuses Content Compliance, Brand Fit, and Performance, Reducing Legal Reviews by 90% and Speeding Campaign Launches NEW YORK, May 22, 2025 /PRNewswire/ -- Persado, a leading provider of AI-powered content compliance and performance solutions for marketing, today launched Persado Marketing Compliance AI, the first agentic AI platform purpose-built for financial services marketing and legal teams to speed time to market of customer communications. The enterprise-grade solution integrates regulatory compliance analysis, performance prediction scoring, and brand fit insights, so companies can identify and rapidly resolve risks within content, shortening legal reviews by up to 90%.

The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint CAMPBELL, Calif.--( BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX provider that combines Contact Center, Unified Communication, and Communications APIs, is accelerating the next phase of the experience-driven economy by integrating AI across its platform. By integrating contact center, unified communications, and communication APIs, the AI-powered 8x8 Platform for CX continues to enable more personalized customer journeys, greater operational efficiency, and seamless team collaboration.

New AI-native capabilities make composable commerce systems inherently connected and actionable for AI agents powering next generation customer experiences MIAMI BEACH, Fla., May 21, 2025 /PRNewswire/ -- Today at Elevate – The Global Commerce Summit™, commercetools announced two powerful innovations that bring AI into real-world enterprise commerce operations — no replatforming, no new purchases required. With the launch of the Commerce MCP and AI Hub, enterprises can activate AI across their existing infrastructure, delivering on the long-promised vision of future-ready commerce.

Strategic partnership provides enterprise retailers with a composable, future-ready foundation to deliver personalized digital experiences faster NEW YORK, May 21, 2025 /PRNewswire/ -- Optimizely, the leading digital experience platform (DXP) provider, today announced a strategic technology partnership with unified commerce platform commercetools, designed to transform how enterprise B2C retailers deliver digital experiences. By combining Optimizely's content management, personalization, experimentation, and AI capabilities with commercetools' flexible composable commerce platform, the partnership empowers B2C marketers to better own digital experiences, increasing conversions and customer retention.

Available across multi-cloud and hybrid environments, Cloudera Data Visualization includes integrated AI visualization and natural language querying for enterprises to improve collaboration and decision making SANTA CLARA, Calif., May 20, 2025 (GLOBE NEWSWIRE) -- Cloudera, the only true hybrid platform for data, analytics, and AI, today announced the latest release of Cloudera Data Visualization, extending its AI capabilities to customers operating in on-premises environments. This new offering is a high-performance AI tool that democratizes insights across the full data lifecycle.

New solution delivers instant product answers, buyer-first discovery, and after-hours lead generation, and is fully deployed in 24 hours SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Docket, the AI revenue platform for modern enterprises, today announces its AI Seller agent, a multi-modal agent providing product information, tech support, and solution discovery. The conversational agent lets website visitors explore products, access technical details, view slides and videos, and understand how solutions meet their specific needs.

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact Center as a Service) and advanced voice solutions provider and long-standing AWS partner. This strategic move expands Zendesk's customer experience platform into larger, high-volume service environments through Local Measure's integration with Amazon Connect, AWS's AI-powered contact center solution.

May 20, 2025 -- Haley Trost -- Senior Product Marketing Manager, Braze -- Personalization is one of the most evergreen customer engagement priorities—and challenges—we hear from brands. We were writing about personalization back in 2015, and 10 years later, 85% of marketing leaders still worry their messages aren’t hitting the mark.

New York, NY – 05/20/2025 – ReflexAI, the leader in AI-powered training simulations and quality assurance for human-centered contact centers, today announced the launch of ReflexAI Studio – a revolutionary new self-serve platform that empowers organizations to configure detailed training simulations and quality assurance frameworks quickly, easily, and with unmatched precision. Built on ReflexAI’s deep expertise in high-stakes communication, Studio allows organizations to deploy nuanced, emotionally intelligent training scenarios and granular scoring models without the need for technical resources or development teams.

Leading enterprise merchants unlock new revenue-driving capabilities, as Shopify Enterprise integrates Talon.One’s flexible incentives platform into its commerce ecosystem BERLIN--( BUSINESS WIRE)-- Talon.