The Wire (Page 39)

Scalable, advanced cloud AI solutions transform operational efficiency, integration and decision-making BLUE BELL, Pa., May 5, 2025 /PRNewswire/ -- Unisys (NYSE: UIS) has released three new cloud AI solutions under its Cloud, Applications & Infrastructure (CA&I) business unit. These solutions – Cloud AI Foundation, Cloud AI Enablement, and Cloud AI Customer Experience – are engineered to drive operational efficiency, streamline decision-making processes and enable organizations to maximize resources while integrating AI into core operations.

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experience PALO ALTO, Calif. and PHOENIX, May 05, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today introduced Talkdesk Utilities Experience Cloud ™, an intelligent CX platform that empowers utility providers to deliver fast omnichannel service effortlessly. Using advanced industry-trained AI, the platform revolutionizes how utility companies interact with and support customers on the most common and complex issues and queries.

Webflow Cloud tears down the wall between websites and web apps SAN FRANCISCO, May 5, 2025 /PRNewswire/ -- May 5, 2025 – Webflow today announced Webflow Cloud, a major expansion of its platform that allows teams to host and deploy full-stack web applications natively within Webflow. Businesses can now run dynamic apps, backend logic, and integrated web experiences directly alongside their websites without relying on separate hosting or creating fragmented customer experiences.

First-of-its-kind solution proactively combats digital threats leveraging intelligent automation and expert human oversight IRVINE, Calif.--( BUSINESS WIRE)-- Alorica Inc., a global leader in tech-powered customer experiences (CX), today announced its next-generation Digital Trust & Safety platform, integrating advanced AI technology with human expertise to deliver proactive, scalable protection across digital communities. The groundbreaking solution offers sophisticated automation, continuous learning capabilities and expert human review—ensuring unparalleled compliance, efficiency and user safety. “As online platforms expand rapidly, traditional Trust & Safety services are struggling to address increasingly sophisticated threats,” said Mike Clifton, Alorica’s Co-CEO. “Our advanced model leverages a powerful, proven AI infrastructure combined with our unique human-in-the-loop decision-making expertise.

Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product ROCKVILLE, Md., May 1, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, today announced a strategic partnership with NewRocket, an Elite ServiceNow partner. Under the expanded agreement, NewRocket will serve as an official reseller of 3CLogic's AI-driven Contact Center solutions to be leveraged as part of its broader Bank of NewRocket offering focused on transforming the Financial Services industry.

Consumers continue to prefer and are willing to pay more for convenience NEW HARTFORD, N.Y. (May 1, 2025) – PAR Technology Corporation (NYSE:PAR), a global leader in enterprise foodservice technology solutions, released its 2025 Quick Service Restaurant (QSR) Operational Index Report, highlighting key insights in the restaurant industry from third-party delivery to state-specific employee data. The report analyzed data from more than 30,000 QSR restaurants that generated a total of 4.5 billion transactions and $67 billion in sales in 2024.

SAN FRANCISCO, May 1, 2025 /PRNewswire/ -- Sitecore ®, the global leader in digital experience management software, today announced the appointment of Eric Stine as Chief Executive Officer, effective immediately. The appointment comes at a time of rapid growth and opportunity for Sitecore, having recently reengineered the company's core Digital Experience Platform (DXP) and Content Management System (CMS) for the AI era.

Fivetran becomes the only fully managed platform that can move trusted, governed data in any direction, powering real-time decisions, AI, and business operations. Oakland, Calif., May 1, 2025 — Fivetran, the global leader in data movement, today announced that it has signed an agreement to acquire Census, the leader in Reverse ETL, data activation, and operational analytics.

Emplifi’s report offers deep insights on Gen Z and Millennial social commerce trends, highlighting how consumer expectations have shifted across generations NEW YORK--( BUSINESS WIRE)-- Emplifi, the leading unified customer engagement solution, today released findings from its report: " Marketing Across Generations: How Gen Z, Millennials, Gen X, and Baby Boomers Engage with Brands Differently. " The report offers valuable insights into consumer behavior and generational preferences associated with brand engagement and social commerce trends. According to the report, more than half of Gen Z (53%) and Millennials (56%) have made a purchase via a social media platform in the past three months.

AI agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence and contextual memory SAN MATEO, Calif., April 30, 2025 /PRNewswire/ -- Sendbird Inc., the AI communications platform trusted by the world's largest apps, today announced the launch of its Omnipresent AI Agent, a smarter, more intuitive support solution designed to prevent customer service issues rather than just react to them. By combining omnichannel continuity, proactive insight and contextual memory, Sendbird's Omnipresent AI Agent introduces a new era of artificial intelligence-driven support – meeting customers wherever they prefer to engage across web, mobile, email, SMS, WhatsApp and voice channels – without losing track of the conversation history.