The Wire (Page 44)

Paris, April 9, 2025 – Capgemini today announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity.

New Innovations Expand Supported Use Cases, Help Brands Meet Business-critical Accessibility Guidelines, and Simplify Post-production Workflows to Speed Content Velocity SAN JOSE, Calif.--( BUSINESS WIRE)-- Cloudinary today announced that Cloudinary Video is now available as a standalone API-first video offering with several new video innovations developed to help brands meet critical accessibility standards, such as WCAG (Web Content Accessibility Guidelines) 2.1 AA, and more easily deliver localized and live streaming video experiences at scale. Cloudinary also unveiled significant enhancements designed to allow technical teams to seamlessly embed Video as a Service (VaaS) within their software products and apps.

Astro transforms the Wix dashboard experience, simplifying site and business management and helping to improve efficiency NEW YORK – Wix.com Ltd. (NASDAQ: WIX), the leading SaaS website builder platform globally 1, today announced the launch of Astro, its AI-powered business assistant. This innovative tool simplifies the user experience by allowing users to query and perform various business and back-office tasks directly from the chat interface.

Users can now access real-time, consented data for AI and autonomous agents via integration with Tealium Moments API and MCP server San Diego, April 08, 2025 (GLOBE NEWSWIRE) -- Tealium, the leading intelligent real-time data streaming platform, today announced its seamless integration capability via the Model Context Protocol (MCP) to its Moments API to send consented, real-time data directly to AI models and autonomous agents. This milestone empowers users to accelerate AI initiatives and engage customers with intelligent, real-time experiences in the moments that matter. “Integrating Tealium via MCP is a game-changer for AI applications,” said Mike Anderson, Founder and CTO of Tealium. “Our platform is founded upon flexible and intelligent data streaming.

Expanded partnership with Google Cloud will expand availability to Cresta's solutions, enabling more contact centers to accelerate the adoption of AI transformation PALO ALTO, Calif., April 8, 2025 /PRNewswire/ -- Cresta, the leading contact center AI platform for human and AI agents, is now available on Google Cloud Marketplace, providing organizations with greater flexibility and cloud deployment options on Google Cloud Platform. This will make it easier for enterprises to discover and procure the tools they need to apply AI to their contact centers.

More than half (53%) cite website search difficulties as their biggest self-service frustration, underscoring the need for unified AI-search solutions MONTREAL, LONDON and NEW YORK, April 8, 2025 /PRNewswire/ - Coveo (TSX: CVO), the market leader in AI-Relevance — delivering AI-search, generative, and business-aware relevance at every point-of-experience — today announced its fifth annual CX Relevance Report, "Customer Effort Is at an All-Time High – Is Search The Key?" The report provides a comprehensive view of today's customer service journey — including customer behaviors, expectations, and areas of frustration. Coveo, in partnership with Arlington Research, surveyed 4,000 U.S. and U.K. customers to explore the critical trends shaping the customer experience landscape, including the rising cost of effort, the generative AI paradox, and the strategic importance of search.

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering digital customer experience brought to you by Simpler Media Group (SMG), today announced the 2025 Customer Experience Leader of the Year and the full list of CMSWire IMPACT Award recipients across 5 categories.

GREENVILLE, S.C., April 5, 2025 /PRNewswire/ -- In a breakthrough development for businesses seeking automation solutions, CONVO GPT launches its groundbreaking AI platform featuring "Sara," an advanced artificial intelligence sales and recruiting Employee that works around the clock, revolutionizing how companies generate leads, close deals, and attract top talent. This is much greater than a Chatbot, this revolutionizes the Ai Automated Employee Landscape.

Intelligent decision system and hyperrealistic voices deliver unprecedented reliability for voice AI SAN FRANCISCO, April 3, 2025 /PRNewswire/ -- Phonic, the first end-to-end speech-to-speech platform for building lifelike, reliable conversational voice agents, announced a $4M funding raise from leading investors including Lux Capital and visionary leaders in the AI space including the founders of Replit (Amjad Masad), Hugging Face (Clem Delangue), Applied Intuition (Qasar Younis), and Modal (Erik Bernhardsson). Voice AI promises to fundamentally transform customer interactions, but reliability issues have held it back.

Logik.ai’s technology will accelerate ServiceNow’s CRM footprint and momentum in Sales and Order Management SANTA CLARA, Calif.--( BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced it signed a definitive agreement to acquire Logik.ai, an industry leader with a modern, AI-powered, and composable Configure, Price, Quote (CPQ) solution. Logik.ai’s best-in-class capabilities for sales and commerce will expand ServiceNow’s growing CRM footprint and empower sales organizations to close deals faster, boost productivity levels, and achieve greater efficiency.