The Wire (Page 45)

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--( BUSINESS WIRE)-- TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company deploying exceptional customer experiences, today announced a new strategic collaboration with Zendesk, a pioneer in agentic AI-powered service. The relationship reflects TELUS Digital’s broader strategy of offering its clients a transformational fusion of people and technology, centered on the outcomes and use cases that matter most to enterprise and mid-market clients, such as voice, chat, messaging, and AI-powered support.

April 2, 2025 – McLean, VA — Digital experiences are no longer just about functionality; they are about impact. Since 1999, companies have turned to Whereoware to establish and elevate their digital experiences in ways that drive meaningful improvements to their business.

he agentic AI assistant transforms missed calls into revenue, helping marketers capture, convert and scale leads effortlessly. ATLANTA--( BUSINESS WIRE)-- CallRail, the lead engagement platform, today announced the launch of Voice Assist, an AI assistant powered by the latest generative AI capabilities designed to ensure businesses never miss a lead.

Fullstory’s behavioral data now available anywhere in the enterprise ecosystem ATLANTA, April 02, 2025 (GLOBE NEWSWIRE) -- Fullstory, a leading behavioral data company, today announced the launch of its suite of cutting-edge solutions designed to help businesses surface deep customer and employee insights, drive decisions, boost performance, and optimize digital experiences at scale. As digital interactions grow more complex, businesses often struggle to extract meaningful insights from vast behavioral datasets.

Uncomplicated service software, flexible engagement models, and a new services delivery program help Freshworks partners accelerate time to value SAN MATEO, Calif., April 02, 2025 (GLOBE NEWSWIRE) -- Freshworks (NASDAQ: FRSH) today announced the launch of its new global partner program for resellers and service delivery partners. Designed to be as easy to adopt and scale as Freshworks’ products, the program enables partners to deliver more customer value and rapid impact from the front lines to the bottom line. "Our new program makes it easier than ever for partners to do business with Freshworks and grow new revenue streams.

Solaria delivers unmatched accuracy, speed, and native-level transcription in 100 languages—including 42 underserved by any other STT model. PARIS, April 2, 2025 /PRNewswire/ -- Gladia, an AI transcription and audio intelligence provider, today announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and other voice-first platforms.

Unlike Traditional Chatbots, GVA Learning 360 Absorbs the Wisdom of Human Agents, Not Just Documents—Cutting AI Onboarding Time and Bringing Uniformity to AI and Human Customer Experiences New York, NY. (Mar, 31, 2025): – Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would respond to a customer request and uses the intelligence to automatically generate answers for their GVA—significantly advancing beyond industry-standard AI virtual assistants that rely solely on written documents. “Most institutions have been forced to choose between quick-to-deploy but generic AI or spending months manually training a bot that still can’t match their best agents,” said Jacob Tyler, Director of Conversational AI Strategy at Glia. “GVA Learning 360 eliminates this compromise by allowing financial institutions to effectively ‘clone’ their best human representatives. Organizations can rest assured that their customers receive the highest quality experience from the best-matched agent—human or AI—for their unique circumstances.” GVA Learning 360 arrives at a pivotal time as financial institutions search for AI solutions that help them meet heightening customer expectations without straining their contact centers.

Customer AI Agents help marketing teams launch 10X more personalization experiments and auto-optimize to customer outcomes. SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- Blueshift, the leader in AI-powered customer engagement, today announced the launch of Customer AI Agents that help marketing teams conduct 10X more personalization experiments with automated AI decisioning.

New AI and personalization capabilities extend company’s core CMS offering, delivering a flexible, future-fit solution for brands to create and manage compelling digital experiences DENVER & BERLIN--( BUSINESS WIRE)--Contentful, a leading content platform trusted by more than 4,200 customers, today launched a host of new features and partnerships that – together with Contenful’s market-leading content management system (CMS) capabilities – deliver a modern, flexible solution for creating digital experiences at scale. Anchored in core content operations, enhanced by AI, and featuring data-driven, AI-enabled personalization at the core of the digital experience platform (DXP), Contentful’s composable platform seamlessly integrates with best-in-class third-party tools and enables customers to centralize, personalize, deliver, and optimize digital experiences faster, easier, and more efficiently than ever before. “Brands are frustrated by monolithic, bloated DXP solutions that aren’t fit for purpose,” said Contentful CEO Karthik Rau. “In this constantly evolving technology landscape, a flexible new approach is needed, and today marks the beginning of that change.” Contentful’s new AI and personalization capabilities build on the company’s pioneering composable CMS.

Braze furthers agentic AI innovation with acquisition of a leading AI decisioning company NEW YORK--( BUSINESS WIRE)--Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging ™, today announced that it has entered into a definitive agreement to acquire OfferFit, an AI decisioning company, for $325 million, subject to customary closing adjustments. AI decisioning agents can autonomously experiment, learn, and deliver highly relevant, personalized experiences.