The Wire (Page 50)

First use cases put AI agents to work to autonomously solve some of the most common, labor-intensive workflows in customer service and network operations Built on NVIDIA AI, ServiceNow’s intelligent platform and industry-specific AI agents deliver a full-stack agentic AI solution for communications service providers BARCELONA, Spain--( BUSINESS WIRE)-- Mobile World Congress: ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced the introduction of AI agents for the telecom industry. The AI agents were built with NVIDIA AI Enterprise software and the AI platform, NVIDIA DGX Cloud.

NEW BRAUNFELS, Texas--( BUSINESS WIRE)-- TaskUs, Inc. (Nasdaq: TASK), a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, today announced the launch of its Agentic AI Consulting practice. TaskUs will partner with leading agentic AI companies to help businesses accelerate the adoption of AI-powered automation and integrate these advanced technologies into customer support and business processes. “Over the next five years, AI will fundamentally reshape our world,” said Bryce Maddock, CEO of TaskUs. “Our strategic focus this year will be reimagining our business for the AI era.

Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024 HOBOKEN, N.J.--( BUSINESS WIRE)-- NICE (Nasdaq: NICE) today revealed a surge in the number of customer service interactions leveraging AI and automation. In 2024 alone, NICE managed the equivalent of 123,560 years of knowledge consumption as businesses revolutionize the way they leverage their data with AI to drive proactive and predictive customer service.

This feature empowers businesses to automatically enforce data standards, ensuring high-quality, reliable behavioral event data for their downstream tools. DENVER, Feb. 27, 2025 /PRNewswire/ -- MetaRouter, an enterprise-grade customer data collection and integration solution, today announced the launch of its Schema Enforcement layer.

The combined solution Integrates EHR Compliant Patient Assist Technology with 8x8 Contact Center to Deliver Compliant and Personalized Patient Engagement CAMPBELL, Calif.--( BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced a partnership with SpinSci Technologies to deliver a patient care solution that integrates 8x8 Contact Center with leading Electronic Health Record (EHR) systems such as EPIC, Oracle Cerner, AthenaHealth, and Meditech. The partnership enables improved patient engagement, streamlined healthcare workflows, and secure, compliant data management.

Now, Microsoft Teams users leveraging Intermedia Unite ® and Intermedia Contact Center - and soon, M365 Email - can easily and securely archive all communications from these applications in one place, simplifying compliance, enhancing security, and unlocking AI-driven insights. SUNNYVALE, Calif., Feb. 27, 2025 /PRNewswire/ -- Intermedia Cloud Communications, a global leader in AI-powered communications, collaboration, and customer engagement solutions, has expanded Intermedia Archiving to support Microsoft Teams users that leverage Intermedia Unite ® Unified Communications (UC) and Intermedia Contact Center (CC) integrated within Microsoft Teams.

New solution combines intelligent content and real-time first-party customer data powering the future of marketing and digital experiences AUSTIN, TEXAS, Feb. 26, 2025 (GLOBE NEWSWIRE) -- Contentstack, the category disruptor in digital experiences, today announced the launch of Contentstack EDGE — the world’s first adaptive digital experience platform built for the AI era. The next-generation digital experience platform (DXP) unifies the company’s headless CMS, recently acquired real-time customer data platform, personalization, automation, AI, and front-end hosting capabilities.

Report shows that achieving mastery over data, leveraging AI, and structuring a global data office closes the gap between customer centricity and profitability SOUTHBOROUGH, Mass., Feb. 26, 2025 /PRNewswire/ -- Virtusa Corporation, a global leader in digital business strategy, digital engineering, and IT services, today announced a new study that highlights the critical role of customer data management in driving business growth. The findings show that despite accumulating substantial and increasing volumes of customer data, only 14 percent of U.S. companies across five industries report effective use of that data in marketing, sales, service, and product development.

With 300% YoY ARR growth, Regie.ai is launching RegieOne—an all-in-one AI platform that makes prospecting easier for reps, cuts costs for businesses and creates a better, more engaging experience for buyers SAN FRANCISCO, Feb. 26, 2025 /PRNewswire/ -- Regie.ai, the platform transforming sales prospecting in the age of AI has raised a $30 million Series B co-led by Scale Venture Partners and Foundation Capital, with participation from Khosla Ventures, StepStone Group, TriplePoint Capital, and South Park Commons. With 300% YoY ARR growth, Regie.ai makes sales engagement more efficient for B2B enterprise sales teams.

The world’s largest tech-powered creative group brings MACH Alliance members expertise in how to navigate a complex digital landscape at tremendous scale NEW YORK--( BUSINESS WIRE)-- MACH Alliance, a not-for-profit industry body dedicated to advocating for open, best-of-breed technology ecosystems, today announced that Accenture Song has signed on to be a member of the MACH Alliance, joining an exclusive group of MACH system integrators that share a sizable global influence. Accenture Song, the $19 billion marketing and creative services group of consulting giant Accenture, is committed to growing awareness of the MACH approach to composable commerce and how MACH can help businesses innovate.