The Wire (Page 54)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Experience
Cloudinary Unveils AI Vision, its Latest Advancement for Smarter, Safer Image Management
Feb 05, 2025
Company also Enhances its Suite of Generative AI Tools to Help Brands Transform and Deliver Images at Scale with Greater Ease and Efficiency SAN JOSE, Calif.--( BUSINESS WIRE)-- Cloudinary, the image and video platform that powers the world’s top brands, today announced significant advancements in its generative AI portfolio, including AI Vision, which gives developers and brands an unprecedented level of control and insight into their visual media. Cloudinary also announced several enhancements to its most popular generative AI tools including Generative Enhance, Generative Fill, Generative Restore, and Generative Upscale.
Press Release
Customer Experience
Talkdesk Achieves FedRAMP Agency Authority to Operate for CX Cloud Platform for US Government
Feb 05, 2025
Talkdesk is validated as a trusted, secure cloud customer experience platform for federal and public sector customers PALO ALTO, Calif.--( BUSINESS WIRE)-- Talkdesk ®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it achieved FedRAMP Agency Authority to Operate (ATO). With the Agency ATO designation, Talkdesk CX Cloud™ Government Edition offers United States public sector customers a simple, secure platform to elevate their stakeholder experiences.
Press Release
Customer Experience
SugarCRM Appoints New Chief Customer Officer Lyndsey Valin
Feb 04, 2025
The Technology Services Veteran Brings 20+ Years of Customer-Focused Experience Leading Global Enterprise Software Deployments for Manufacturing and Distribution SAN FRANCISCO--( BUSINESS WIRE)-- SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced the appointment of Lyndsey Valin to Chief Customer Officer, leading the company’s efforts to drive customer-centric growth, innovation, and strategic initiatives across key markets. Valin brings more than two decades of experience in enterprise business technology implementation across manufacturing sectors such as automotive, aerospace, heavy equipment, chemicals, as well as distribution networks.
Press Release
Digital Experience
GoTo Introduces New MDM and RMM Capabilities and Ecosystem Integrations for LogMeIn Resolve
Feb 04, 2025
New LogMeIn Resolve updates reaffirm company’s commitment to delivering greater value to customers and simplifying business operations BOSTON--( BUSINESS WIRE)-- GoTo, the leader in cloud communications and IT, is doubling down on its commitment to empowering Managed Service Providers (MSPs) with new product features, enhancements, and integrations for LogMeIn Resolve. This announcement follows GoTo’s recent consolidation of its IT product portfolio under the well-known LogMeIn brand name, which aims to help customers cut through complexity, enhance productivity, and take control of their IT infrastructure.
Press Release
Digital Experience
Adobe Acrobat AI Assistant Introduces New Generative AI Features to Make Understanding Contracts Easier
Feb 04, 2025
SAN JOSE, Calif.— February 4, 2025 — Today Adobe (Nasdaq: ADBE) announced new intelligent contract capabilities in Acrobat AI Assistant to simplify working with contracts. The new generative AI features can help customers grasp complex terms and spot differences between multiple agreements so they can better understand and verify the information in these important documents—faster and easier.
Press Release
Digital Marketing
January’s Zeta Economic Index (ZEI) Shows US Economy Holding Steady Heading Into 2025
Feb 04, 2025
Consumer Spending Remains Resilient Post-Holiday, With Dining Activity Up and Retail Facing Seasonal Headwinds NEW YORK--( BUSINESS WIRE)-- Zeta Global (NYSE:ZETA), the AI Marketing Cloud, today released the Zeta Economic Index (ZEI) for January 2025. Powered by Zeta's proprietary Generative AI technology and real-time consumer behavior from over 245 million US consumers, the ZEI provides an unparalleled view of the strength and momentum of the US economy.
Press Release
Digital Marketing
Movable Ink and Braze Expand Partnership to Enhance Multichannel Personalization
Feb 04, 2025
AI-Powered Personalization Meets Multichannel Journey Orchestration with Movable Ink and Braze NEW YORK, Feb. 4, 2025 /PRNewswire/ -- Movable Ink, the AI-powered personalized content platform, today announced its expanded partnership with Braze. Together, they're introducing two powerful new integrations, Movable Ink Da Vinci with Braze and Movable Ink Studio with Braze for Mobile Messaging, designed to empower global marketing teams to deliver personalized, multichannel experiences with greater ease, efficiency, and ROI.
Press Release
Digital Experience
Cloudflare Launches One-Click Content Credentials to Track Image Authenticity and Preserve Creator Attribution
Feb 03, 2025
Industry-first solution now allows publishers and media organizations to preserve the digital history of their images across Cloudflare’s global network SAN FRANCISCO--( BUSINESS WIRE)-- Cloudflare, Inc. (NYSE: NET), the leading connectivity cloud company, today announced a new, one-click solution for content creators and publishers to seamlessly preserve the digital history of an image—from how an image was created, and by whom, to edits and resizes—across the Cloudflare network. By attaching this digital ‘nutrition label,’ or Content Credentials, directly to an image, creators can be credited for their work and consumers can easily verify the origin and alterations of digital content.
Press Release
Digital Marketing
Next-Gen Affiliate Performance Measurement: PartnerCentric Leads the Transparency Movement
Feb 03, 2025
New FUSE Insights Puts Control Back in The Hands Of Influencers & Brand Marketers, Leading to 30% Agency Growth YoY NEW YORK--( BUSINESS WIRE)--New data from PartnerCentric, the largest independent partnership marketing agency in the U.S., brings unprecedented transparency into publisher contributions amidst growing scrutiny of browser extensions. The latest addition to PartnerCentric’s innovative FUSE Incrementality™, Conversion Origination 1, a measure added in 2024, is actively helping advertisers identify true sales drivers—not just last-click beneficiaries —ensuring fair compensation and stronger influencer partnerships. Q4 2024 FUSE Conversion Origination data shows that on average, Coupon, Loyalty, and Cashback partners are over-attributed by affiliate networks, while Influencers are under-credited regarding their ability to drive customers to the sale.
Press Release
Digital Marketing
Lemma and AdXact Announce Strategic Partnership
Jan 30, 2025
Partnership Enables Seamless Omnichannel Advertising with Enhanced Transparency and Expanded pDOOH Inventory Access NEW YORK AND LITTLETON, CO—JANUARY 29, 2025 — Lemma, a leading omnichannel platform for emerging media, and AdXact, a forwardly place innovative demand-side platform (DSP + SSP) powered by AdXcelerant for digital out-of-home (pDOOH) media + CTV omnichannel crossover planning and buying, have announced a new strategic partnership aimed at transforming the way teams buy and plan cross-platform advertising across emerging CTV and programmatic DOOH (pDOOH) landscapes. This collaboration will offer transparent cross-team buying and planning opportunities, delivering an enhanced return on advertising spend (ROAS) through a streamlined omnichannel approach.