The Wire (Page 57)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
SundaySky Unveils the Next Generation of Its Enterprise Video Platform With AI Avatars, Screen Recording, and More
Jan 22, 2025
New capabilities empower Marketing, CS, and CX teams to create and scale videos across the customer journey in the first unified solution of its kind NEW YORK--( BUSINESS WIRE)-- SundaySky, the premier AI-powered video platform built for the needs of modern enterprises, today announced the rollout of the next generation of its video platform, solidifying its position as the go-to business solution for video creation that’s AI-powered, data-driven, and creatively limitless. The latest update introduces cutting-edge AI avatars, in-app screen recording, and advanced AI media generation capabilities to deliver a comprehensive suite of video tools for marketers, customer experience professionals, customer success teams, and product managers in a single, unified platform. “SundaySky has been a home run for us” “Video is not just a tool—it's a core resource for how businesses engage customers and grow,” said Marc Zionts, CEO of SundaySky. “Still, the average SundaySky customer uses three or more video tools as part of their workflow.
Press Release
Digital Marketing
Clay Raises $40M at a $1.25B Valuation With GTM Development Environment That Turns Growth Ideas Into Reality
Jan 22, 2025
January 22, 2024 – By Kareem Amin -- Clay has raised $40M in pre-emptive Series B expansion funding at a $1.25B valuation, following 6x growth in 2024. Over 5,000 customers—including OpenAI, Canva, Anthropic, Ramp, and Rippling—use Clay's GTM development environment to power everything from CRM enrichment to highly targeted outreach campaigns.
Press Release
Digital Marketing
What the US’ New AI Policy Shift Means for Your Marketing Approaches
Jan 22, 2025
The new US administration has revoked the previous Executive Order on AI. The shift impacts the approaches and uses of AI by marketers and businesses.
Press Release
Digital Marketing
Zeta Global Launches “Achieve the Impossible” Brand Campaign to Redefine AI-Powered Marketing
Jan 22, 2025
Company’s first brand campaign highlights how marketers unlock endless possibilities with Zeta NEW YORK--( BUSINESS WIRE)-- Zeta Global (NYSE: ZETA), the AI marketing cloud, today unveiled its first official brand campaign, “Achieve the Impossible™.” The campaign reimagines what’s possible for marketers, inspiring them to embrace AI, push boundaries and achieve their biggest ambitions. Leveraging Zeta’s AI-powered marketing solutions, marketers can deliver hyper-personalization, launch seamless omni-channel experiences, drive predictable ROI, and accelerate business growth.
Press Release
Digital Marketing
2X Makes Strategic Investment in Get Levrg to Expand Scalable Marketing-as-a-Service Solutions
Jan 21, 2025
Leveraging Enterprise-Grade Frameworks and Tools to Empower Start-Ups, Founder-Led, and Venture-Backed Businesses MALVERN, Pa., Jan. 21, 2025 (GLOBE NEWSWIRE) -- 2X, the leader in marketing as a service (MaaS), today announced a strategic investment in Get Levrg, a subscription-based service provider delivering tailored go-to-market (GTM) solutions for start-ups, founder-led, and venture-backed businesses. This investment extends 2X’s proven enterprise frameworks and tools to smaller organizations, enabling them to achieve scalable growth and operational efficiency.
Press Release
Customer Experience
Chatmeter Launches Industry First AI-Powered Review Image Analysis Tool
Jan 21, 2025
95% of consumers would be more likely to trust a business with a lot of online reviews; 92% look at photos while reading reviews, Chatmeter research found SAN DIEGO, Jan. 21, 2025 (GLOBE NEWSWIRE) -- Chatmeter, the leader in multi-location customer intelligence, today introduced new capabilities to its all-in-one reputation management platform, Pulse Ai. Pulse Ai: Signals can now analyze photos in reviews and surface photos relevant to customer feedback trends–an industry first.
Press Release
Digital Marketing
ShopLiftr Unites Digital and Physical Retail With Data-Driven Ad Solutions that Drive Sales and Omnichannel Efficiency
Jan 20, 2025
OTTAWA, ON, Jan. 20, 2025 /PRNewswire/ - As the lines between digital and physical retail continue to blur, ShopLiftr 's cutting-edge digital advertising platform is leading the charge in transforming how brands and retailers engage with consumers through its phygital approach. This transformation comes at a crucial time, as digital advertising is projected to account for 82.8% of total ad spending by 2026, with retail commanding 27.5% of that spend.
Press Release
Customer Experience
Rokt and mParticle Merge to Redefine Real-Time Relevance
Jan 16, 2025
Creating an Unparalleled Offering to Unlock Value Across Ecommerce, Advertising and Customer Engagement with World-Class Controls to Protect First-Party Data NEW YORK, Jan. 16, 2025 /PRNewswire/ -- Rokt, the global leader in ecommerce unlocking real-time relevancy in the moment that matters most, today announced a US$300 million investment in mParticle, a leading customer data platform (CDP), to create an unparalleled offering to unlock real-time relevance across ecommerce, advertising and customer experience. This partnership combines Rokt's expertise in bringing relevance to ecommerce transaction moments with mParticle's real-time CDP, enabling businesses to unleash the potential of their customer data.
Press Release
Digital Marketing
MASS Analytics & DAIVID Partner to Enhance MMM With AI-Powered Creative Effectiveness Insights
Jan 16, 2025
Marketers will be able to measure and optimise the effectiveness of their creative at scale using marketing mix modelling (MMM) through a new global partnership between MASS Analytics, a leading provider of MMM solutions, and creative effectiveness platform DAIVID. ExchangeWire PressBox – Jan. 16, 2025 in News -- The deal will allow brands and agencies to maximise both the impact of their media and creative investments by integrating AI-powered creative performance insights, including emotional impact, attention, and various brand metrics, into their marketing models.
Press Release
Customer Experience
Typeform Appoints Bryce Winkelman as Chief Revenue Officer to Lead Global Growth Initiatives
Jan 16, 2025
Accomplished revenue executive to drive scalability and customer experience as Typeform pursues next wave of growth SAN FRANCISCO, Jan. 16, 2025 /PRNewswire/ -- Typeform, the intuitive form builder and conversational data collection platform, today announced the appointment of Bryce Winkelman as its Chief Revenue Officer. Winkelman will lead Typeform's go-to-market (GTM) functions, including marketing, sales, partnerships, revenue operations, and customer success, to elevate customer experience and drive efficient revenue growth.