The Wire (Page 59)

HCLTech expands capabilities in AI-driven contact center transformation NEW YORK & NOIDA, India--( BUSINESS WIRE)-- HCLTech, a leading global technology company, today announced the expansion of its strategic partnership with Microsoft to transform customer service experiences with generative AI and cloud-based contact center solutions. HCLTech will empower clients to activate Microsoft Dynamics 365 Contact Center, a Copilot-first solution that delivers superior customer experiences, accelerates problem-solving, empowers customer service representatives and drives efficiency.

BOULDER, Colo., Jan. 13, 2025 /PRNewswire-PRWeb/ -- Integrate, a leading B2B marketing lead management platform, today announced the appointment of Mehul Nagrani as CEO. This leadership change marks a new chapter for Integrate as the company embarks on a transformative phase of growth, innovation, and market expansion.

Merger creating global leader in digital transformation services hits one year mark CHICAGO, Jan. 13, 2025 /PRNewswire/ -- Bounteous x Accolite today announced that it will unify under the Bounteous brand name globally, following a year of strong market and client reception to the combined company offering and successfully integrating the companies' go-to market and operating models. The updated brand name reflects the advantageous combination of Bounteous, a digital innovation partner of the world's most ambitious brands, and Accolite, a leading digital engineering, cloud, data & AI services provider.

Grégory Becue, Chief Growth Officer -- Oslo, January 13, 2025 -- Ibexa, a leading European provider of Digital Experience Platforms (DXP), is excited to announce a strategic merger with Raptor, a cutting-edge provider of Customer Data Platform (CDP), Recommendation and Personalization solutions. This merger follows the recent integration of Quable PIM and marks another significant milestone in Ibexa’s strategy to deliver a unified, composable solution for organizations seeking go-to-market acceleration and seamless digital transformation.

January 13, 2025 -- PXP, a leading omnichannel global payment platform and innovative industry disruptor, is announcing the launch of its industry-redefining technology platform, PXP Unity. Marking a shift in payments, PXP offers a single integration into a commerce ecosystem that makes business simpler, better and more connected.

Sneaker, footwear and apparel retailer celebrates ‘fantastic adoption’ of mobile-first POS application NEW YORK — Jan. 13, 2025 — Aptos, a leader in unified commerce solutions, announced today that WSS has deployed Aptos ONE POS, a microservices-based application that delivers new levels of speed, efficiency and innovation to WSS’ store operations and customer engagement strategies. Dozens of WSS stores went live on Aptos ONE POS immediately prior to the holiday shopping period, with the remainder set to adopt the solution in early 2025.

Qualified companies can switch from their underwhelming CDP to Treasure Data without business disruption or additional CDP payments MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)--Treasure Data today introduced its CDP Trade-Up program to help companies transition from their current customer data platform (CDP) implementation to Treasure Data CDP in as little as one month. The program includes incentives to ease the cost of switching to Treasure Data and a proven Migrator Toolkit to fast-track migrations. "We’ve helped over 50 companies break free from CDPs that overpromise and underdeliver, yet many still feel stuck – but not anymore,” said Kaz Ohta, CEO and co-founder of Treasure Data. “Our CDP Trade-Up program offers a fast, frictionless way for companies to migrate to the last CDP they will ever need.

Software firm commits to its largest R&D spend in company history to fund new capabilities, faster release cycles and unified data model NEW YORK — Jan. 12, 2025 — Aptos, a leader in unified commerce solutions, announced today that big changes — and even bigger investment — are coming to its Aptos ONE platform in 2025. According to Aptos CEO Pete Sinisgalli, the software firm has committed to its largest R&D spend in company history in 2025.

Agentforce digital labor platform includes new pre-built Agentforce skills for retailers that assist with tasks across order management, guided shopping, appointment scheduling, and loyalty programs Retail Cloud includes a cloud-based POS, clienteling, endless aisle, omnichannel fulfillment, and more to deliver personalized shopping experiences across physical and digital touchpoints SharkNinja and Saks are using Salesforce to help boost employee and associate productivity and deliver more impactful shopper interactions SAN FRANCISCO--( BUSINESS WIRE)--Salesforce (NYSE: CRM), the world’s #1 AI CRM, today unveiled two AI-powered innovations for retailers: Agentforce for Retail and Retail Cloud with Modern POS, helping store associates, customer service representatives, and digital merchants boost productivity and sales, while delivering more personalized shopping experiences. Agentforce for Retail includes a new library of pre-built agent skills, making it easier for retailers to build AI agents that automate time-consuming tasks, such as order management and appointment scheduling, and deploy rapid shopper personalization at scale.

SAP also debuts solutions to address loyalty gap as new survey results show 80% of U.S. consumers feel undervalued by brands NEW YORK — SAP SE (NYSE: SAP) announced a slate of new solutions and capabilities catering to the retail industry at Retail’s Big Show, the flagship industry event hosted by the National Retail Federation. SAP’s top news is the general availability of the SAP S/4HANA Cloud Public Edition, retail, fashion, and vertical business solution.