The Wire (Page 38)

Cresta will help Optimum improve sales conversion rates, accelerate efficient revenue growth, and empower their agents with the use of Generative AI PALO ALTO, Calif., May 7, 2025 /PRNewswire/ -- Cresta, the leading contact center artificial intelligence (AI) platform for human and AI agents, today announced that Optimum, one of the largest broadband communications and video services providers in the United States, will be deploying Cresta's generative AI-powered solutions at scale to enhance its customer experience and drive efficient revenue growth. Optimum will begin implementation with Cresta Conversation Intelligence and Cresta Agent Assist to enable its agents to more effectively and efficiently handle customer requests, while also improving sales conversion rates.

With Aptos ONE, the fitness retailer will boost its customer engagement and omnichannel capabilities at its 50+ store locations Alpharetta, Ga. — May 7, 2025 — Aptos, a leader in unified commerce solutions, announced today that Road Runner Sports has selected Aptos ONE, a modern and mobile-first POS platform. The technology deployment will extend across Road Runner Sports’ 50+ retail stores in the United States.

Optimizely enhances its AI offering with specialized agents and agentic workflows, making ‘infinite scale’ a reality for marketing and digital teams NEW YORK, May 7, 2025 – Optimizely, the leading digital experience platform (DXP) provider, today introduced the next evolution of Optimizely Opal. With the launch of an all-new user interface and a direct embed across the Optimizely One product suite, Opal unlocks infinite use cases for marketing and digital teams—from task automation, to brand-perfect content creation, to end-to-end experimentation analysis and more.

MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)-- Bloomreach, the agentic platform for personalization, today announced a host of features transforming AI-driven personalization and customer engagement across marketing and product discovery. From upending workflows to unlocking conversational search, these features highlight the power of agentic AI already at work today.

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and quickly deliver smart, personalized assistance PHOENIX, May 6, 2025 /PRNewswire/ -- Innovate UtilityCX -- Today, Oracle announced new AI-powered call summarization and tagging capabilities in the Oracle Utilities Customer Platform, bringing intelligent automation to utility call centers. By helping reduce manual work, these innovations are expected to empower agents to focus on delivering fast issue resolution, personalized service, and real human connection at scale.

Built for the agentic and open era, the reimagined platform unifies intelligence, data, and orchestration across the business New innovations across the ServiceNow AI Platform and deeper integrations with partners like Microsoft, NVIDIA, Google, and Oracle fuel enterprise‑wide orchestration Global leaders including Adobe, Aptiv, the NHL, Visa, and Wells Fargo use ServiceNow AI to drive measurable outcomes LAS VEGAS – May 6, 2025 – Knowledge 2025 – Today, ServiceNow (NYSE: NOW) opened its blockbuster annual customer and partner event, Knowledge 2025, by unveiling the new ServiceNow AI Platform to put any AI, any agent, any model to work across the enterprise. This next chapter introduces new innovations across the platform, along with deeper integrations with strategic partners like NVIDIA, Microsoft, Google, and Oracle to accelerate enterprise‑wide orchestration.

Talkdesk Express includes $100 in free credits and 25 free licenses to help small businesses get started with their customer service operations PALO ALTO, Calif., May 06, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced the launch of Talkdesk Express ™, an enterprise-grade customer service solution for small businesses that empowers them to deliver the same exceptional customer service as large organizations, without the complexity. A Gartner® study reports, "76% of executive leaders see CX as critical to meeting organizations' business goals."* However, traditional contact center software is either too expensive or complex for small businesses, placing them at an unfair disadvantage.

Particle brings its app’s news summarization capabilities to the web with a.news domain from Identity Digital – expanding access to timely, trustworthy news coverage SAN FRANCISCO & BELLEVUE, Wash.--( BUSINESS WIRE)-- Particle, a media platform that delivers summarized and personalized news fast, and Identity Digital ®, a leader in connecting the online world with domain names and related technologies, today announced the launch of the particle.news website. Readers can now stay informed with ease, accessing the news they care about in one place—while being guided to original reporting for deeper insights.

Latest GoTo Connect advancements deliver a powerful unified inbox, new mobile features, and practical AI capabilities for enhanced productivity and customer interactions BOSTON, May 6, 2025 – GoTo, the leader in cloud communications and IT, today announced over 100 new features for GoTo Connect that combine omnichannel customer experience, powerful AI solutions, and streamlined management, to help small and midsize businesses (SMBs) communicate smarter and faster. By introducing expanded mobile capabilities, new communication channels, powerful admin tools, and an enhanced unified inbox, GoTo Connect enables businesses to effortlessly manage conversations across email, WhatsApp, and more.

BERLIN & NEW YORK--( BUSINESS WIRE)--Parloa, an innovator in Agentic AI for customer experience, today announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, Altimeter Capital, and General Catalyst are leading this round with participation from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures.