AI in Call Centers(Page 246)

Windows 8.1 Preview Goes Live as Build 2013 Keynote Kicks Off

Interview: SDL CEO Mark Lancaster on Culture + Building for the Enterprise

Contentful Debuts Cloud Based CMS in Beta

Social Media Marketing Case Study: Pinterest and Lowes

Apple Sailing Into A Perfect Storm? In Transition and Under Fire

Forrester: The Six Disciplines of Customer Experience Maturity #FORRForum

Secure Mobile Data Still at Risk in the Cloud

IntelliResponse Launches VOICES, Sifts Through Customer Questions for Insight

Buzzego Joins the List of Google Reader Alternatives

Optimized Digital Content Experiences Start with Customer Journey Mapping

Brainshark Updates Sales, E-Learning Solutions for Mobile, Faster Content Access

Sony Goes Large and Fast With the New Waterproof Xperia Z Ultra

Report: Mobile Users Want Value from Ads

Forrester Report: CMOs Must Become Technologists + Master Marketing Tools

Reported: Facebook to Launch News Reader Service

The World Has Gone Social: Make Sure Your Web CMS and Website Are Not Left Behind

Data Based Personalization is Loved by Marketers, Held Back by IT

Social Intelligence: The Building Blocks of Retail Success

Samsung's Galaxy Tab 3 Lineup Priced, Chips May Get Dumped From iOS Devices

Microsoft Ready to Reconstruct at Build 2013 #bldwin

This Week: Best Practices for Lead Scoring + Social Business is Not a Goal

Tech Tool Tourist: Gartner's Digital Marketing Transit Map

Social Media Briefs: Tools for Twitter Chats, Video & Customer Service

Twitter Buys Spindle For Local Information Feed, Future of App Uncertain

UPDATE: Marketo's Automated Customer Engagement Engine Going Live June 28

4 Things to Know About the Brave New World of New Media #Demand13

Instagram Video Comes into View