AI in Call Centers(Page 265)

Report Finds One Fifth of Companies Still Struggling with Social Customer Care

Google Analytics Data Comes Alive with Visual.ly Infographic Tool

Perceptive Brings Intelligent Capture To Microsoft Dynamics CRM

5 Tips for Creating an SEO Friendly Infographic

Web CMS Quick Take Review: Concrete 5

Klout for Business Helps Brands Locate Influencers

Amazon Extends "Send to Kindle" Button to Websites, Blogs

Google Keep Arrives To Store Your Digital Ideas and Discoveries

ShareThis Acquires Socialize to Improve In-App Socialization

Kapow Software Unveils Newest Big Data Integration Platform 'For the Masses'

Demand for Tailored Customer Experiences Put Brand Loyalty at Risk

Marketo Social Marketing Introduced to Unify Web, Email, Mobile Campaigns

Freshdesk Adds Customizable Themes to Customer Support Platform

Google Babble? Rumors Say Google Will Unify Messaging Services

Acquia Unveils the Mollom Content Moderation Platform to Moderate Spam

Scout Analytics Introduces Data Usage Hub, Antidote for Subscription Economy

Never Mind the Smartphones, Here Come the Smart Watches

How to Integrate Social Media Into Your e-Commerce Marketing Strategy

Citrix: iOS Dominates Enterprise Mobility, But Android Making Steady Progress

Facebook Feature of the Week: Graph Search

Where No UX Professional Has Gone Before #sxsw

Clarabridge and the Intelligent Customer Experience

HootSuite Launches Chrome Extension for Late Night Social Media Management

Jailbreak-Busting Apple iOS 6.1.3 Update Out Now

Pinfluencer Rebrands as Piqora; Launches New e-Commerce Tool

Google Hangout: Universal Social Engagement Standards #cxmhangout

Information Builders Offers Social Media Analytics Solution