AI in Call Centers(Page 292)

Fostering Innovation Means Listening to Feedback & Learning From Failure

ROI of Social in a Crisis

Brands Recognize the Powerful Reach and Potential of Instagram

The Current State of Social CRM [Infographic]

This Week: The ROI on Collaboration + Social Media for Customer Support

PageLever Incorporates Real-Time Analytics into its Facebook Analytics App

Start-up Helpshift Raises US$3.2m Funding For Mobile Apps Customer Support

Addressing the Real Digital Content Problem - People

Mzinga Debuts OmniSocial Engaged for Deeper Social Intelligence

Google's AdWords Bringing in $100 Million Per Day

Splunk Updates Big Data Search, Analytics Software with Enterprise 5 Release

Forrester Report Finds Enterprise Embracing Open Source WCM

Getting Ahead of Twitter Trends, Advertising Potential for Digital Marketers

Digging Into Social Analytics with Google Analytics

Dynamics CRM Gets Yammer, Skype Integration, Windows 8 Mobile to Come

Social Selling: A Key Tool for Sales Representatives

Organizations Must Leverage Social Media for Customer Service

Built-In Customer Support Turns Feedback into Conversations

Facebook App of the Week: Engaging Your Fans with Survey Monkey

Alert: What's Coming for Open Source CMS in November 2012

Social Media is Changing How Organizations Relate to Customers #sas12

HootSuite Adds 5 Social Platforms to Apps Directory, Including StumbleUpon, Reddit & Nexalogy

EPiServer 7: Multi-Channel Content Management For a Single Brand Experience

iPad Mini Reviews Out as Nexus 10 and iPad 4 Clash

Context is the Key with Sentiment Analysis #SAS12

Technology vs. Super Storm Sandy, Applause for the IT Crowd

Chrome Remote Desktop Comes of Age