AI in Call Centers(Page 304)

Will iOS 6's Passbook App be the iPhone 5's Big Feature

This Week: Content Marketing Tools, Adobe Social, Getting Data Smart

Weekend Reading: It's Not the Data, It's What You Do With It

Twitter Gets Strict with Official API v1.1 Release

Amazon's Kindle Fire 2 and A New Smartphone To Be Unveiled Today

IBM Improves Customer Experience With Business Intelligence And Smarter Commerce

Moxie Software Adds VirtuOz Virtual Agents to Chat Spaces

Adobe Social Launches: Marketing Insights for Your Social Media Campaigns

My, That's Big Data (Or Is It Just a Big Pile of Data?)

HootSuite Buys Seesmic: Wants the Business Users, Not So Much the Technology

HP Pushes Autonomy's IDOL Into Customer Experience Management In VPI Integration

Characters Welcome: How to Tell the Right Story #CMWorld

Motorola and Nokia Nudge the Smartphone Bar With New Devices

Next Generation Security, Protecting the Cloud and Mobile Devices

Overheard: What's New, Exciting in Content Marketing #CMWorld

WordPress Aims for Twitter-type Functionality with Liveblog Add-On

Four Actionable Steps for Google Analytics Users

Badgeville Releases Its Gamification Platform for Drupal

OmniUpdate Web CMS 9.16 Released: Includes Site Cloning, Source Editor Updates

Marketing Automation Provider Pardot Upgrades Platform for Personalized Web Experience

Customer Experience: A Cost Benefit Analysis of Simplicity

Magnolia v5 Preview: Web CMS Built From Mobile Device Out #mconf12

Nokia Lumia 920 Leaks Ahead of Official Launch

Samsung's Trio of ATIV Tablets Show Microsoft's Splintered Future

Google Study: 9 in 10 Consumers Engage in Sequential Device Usage

Web CMS vs. Best of Breed Solutions

Twitter Gives Stamp of Approval With New Certified Products Program