AI in Call Centers(Page 312)

Listen, Act and Turn Social Conversations into Structured Dialogue with QuestBack

Accelerating Government at the Speed of Mobile, How Limelight Helped Smithsonian

Report: Social Tools Lead to Community-Oriented, Flexible Social Businesses

Google Halts 16GB Nexus 7 Sales Due to Unprecedented Demand

This Week: 5 Easy Content Marketing Projects + The Responsive Design Debate

The Evolution of Web Experience in the Midst of SharePoint 2013 Hullabaloo

Facebook Testing Sponsored Results for Search

Pinterest Locks Out Hacked Accounts, Investigates Security Breach

Econsultancy Report Looks at Web Personalization

SAVO Teams Bring Enterprise Collaboration to the Sales Cycle

HootSuite Provides Google+ Management to All Users

Responsive Web Design is the Wrong Paradigm

Twitter Speeds Up TweetDeck Navigation

Five Super Fast, Super Cheap Content Marketing Projects

eZ Systems, Deutsche Telekom Partner to Offer Cloud-Based eZ Publish for SMBs

Christmas In July: Optimizing Your Website for the Holiday Rush

Userlytics Launches 'Freemium' User Experience Testing Service

Squarespace Overhauls Website Creation Platform with Version 6

CMSWire's July Content Marketing Tweet Jam: Meet Our Panelists #CXMChat

Google Takeout Combines Multiple Google+ Accounts With Circles Transfer Tool

Newscoop Web CMS for Journalists Updates Community, Commenting Features

SharePoint 2013 Consolidates Its Position as a Mainstream Web CMS Player

Beta Testing for New OpenCalais Commences Next Month

Webinar Redux - Optimizing Mobile Customer Experience with Responsive Design

Hootsuite Adds AutoSchedule to Hootlet Extension, Announces London Office

Actiance Integrates with Salesforce.com, Tracks Social Media Activity Across Sales

Planning Your Channel Content Marketing