AI in Call Centers(Page 335)

2011 Look-back: Predictions, CXM, Intranets, SharePoint & More

A Week in Google: Google+ Goes to the Small Screen, Gets Presidential Seal of Approval

Mobile First, Converting Big Data with Ektron, Data Conversion Laboratory #gilbane

Percussion, Elcom Offer Insights, Content Opportunities #gilbane

Context, Agile Infrastructures Key to Managing Mashups #gilbane

Breaking Down Barriers: How IT & Marketing Can Work Together #gilbane

Overview: The 'New' Google Analytics Platform

SharePoint 2010 As a Web Delivery Platform

5 Pillars of Salesforce's New Radian6 Social Marketing Cloud

5 Questions Build a Solid Social Media Strategy [INFOGRAPHIC]

WordPress.com Competes With Google, Launches WordAds

Bold Statements About Content, Collaborations, Customers #gilbane

When Going Social, Keep Your Eye On the CRM Puzzle

If 2012 Is the Year of Customer Experience, What Will it Bring?

Windows 8 Will Unify Cloud and Kinect with PC

CXM: A Day in the Life of a Web Novice Manager

[VIDEO] EPiServer's Bob Egner on Customer Experience, Mobile, PaaS Cloud and 2012 Challenges

IBM, Oracle ATG, Hybris Top Gartner's E-Commerce Magic Quadrant

The 3 A's of Social Media Success: Authority, Authenticity and Accountability

Content Strategy: 3 Ways to Integrate Your Social Media Strategy

Microsoft Buys Search Technology to Enhance Xbox TV

eZ Systems 4.6 Unveiled, Includes New API Concept, Mobile Kit

Another Record Quarter For SugarCRM, Targeting Eastern Europe

Customer Experience: You Don't Need a Mobile Strategy

Netvibes Updates Social Analytics Solution

CXM Practices: Beneficial Personalization

CXM Advice: Selecting the Right eCommerce Platform