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CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Optimizely Enhances Opal With AI Agent Orchestration Tools
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The UPS Store’s CX Secret: Serve Two Customers, Not One
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Human-Guided AI Is the Future of Customer Experience
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Mainframe Modernization Without the Mayhem: How One Global Bank Cut Costs by 90% with Ververica
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RingCentral Acquires CommunityWFM for AI Workforce Management
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What the ManningCast Teaches Us About Conversational CX
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Cracker Barrel’s Logo Backlash: What Marketers Can Learn From a Rebranding Gone Wrong
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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