Latest Articles by Jennifer Torres

A Game Plan for Generative AI in Customer Experience & Marketing

HubSpot INBOUND to Reveal New Suite of Generative AI Tools

Martech Stack Underutilization Is a Big Problem

It's Not Bert, It's ERNIE: Baidu Unleashes Rival to ChatGPT

ChatGPT Enterprise Unveiled: OpenAI's Latest AI Power Play

Mastering the Future of Contact Centers: Navigating the AI Landscape

From ‘The Shining’ to Shiny Drives: Stephen King's Horrors Meet AI's Hunger

Twilio Unveils Advanced AI Tools for Customer Engagement

ChatGPT Creators Acquire Global Illumination

Journos vs. Robots: Associated Press Declares Stance Against AI

Still Use TweetDeck for Marketing? Time to Pay Up

Unveiling the Next Chapter in Google's Search Generative Experience Evolution

The AI and Content Marketing Paradox: Empowering and Threatening the Future

Amazon's Latest AI Gives Customer Reviews a Highlight Reel

Lost in Translation: AI Hallucinations Wreak Havoc on Big Tech

X Introduces Advanced Ad Controls: A Game-Changer for Marketers?

OpenAI's GPTBot: Charting the Web, Chasing the Future

Customer-Centric Marketing Strategy: A Leader's Inside Look

ASAPP Launches CoachingAI, Aims to Boost Contact Center Efficiency and Agent Retention

6 Ways Generative AI Is Changing Content Management

Netflix's $900K Artificial Intelligence Job Sparks Hollywood Ire

Tech Titans Forge New Frontier: Team up to Tame Artificial Intelligence

Biden’s Magnificent Seven: Top AI Titans Sign Key Pledge

Elon Musk Transforms Twitter: Farewell Blue Bird — Hello X

Silent but Sentient: Apple Quietly Takes on AI Titans OpenAI and Google

Qualtrics Commits $500M on AI, Unveils AI-Powered XM/os2 Platform

Should Marketers Jump Into Instagram Threads?