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The 2026 State of CX Outsourcing
The Gist
- Integrated outbound solution. AVOXI launches Trusted Outbound Voice to streamline enterprise-customer calls.
- AI-powered caller ID. Software leverages AI for local, trusted caller identification and reputation management.
- Enterprise impact focus. Global contact centers gain improved answer rates and reduced spam labeling, enhancing customer engagement.
Spam labeling and declining answer rates are pushing enterprises toward AI-driven trusted voice platforms — and AVOXI's new solution aims to fill that gap.
AVOXI has released Trusted Outbound Voice on an integrated solution designed to reduce outbound call barriers between enterprises and customers. According to company officials, the AI-driven SaaS platform aims to increase connection rates and decrease spam calls by controlling what appears on customer caller ID displays.
The Atlanta-based cloud voice provider asserts the software enables enterprises to manage number reputation and utilize local caller IDs. The solution integrates with existing contact center tools including Genesys and Amazon Connect.
"With more than 80% of consumers receiving weekly fraud calls, skepticism of unknown callers is at an all-time high," said Barbara Dondiego, CEO of AVOXI, which shared the news with CMSWire exclusively ahead of its March 10 official release.
Table of Contents
- One Solution for Compliant Calls
- Trusted Outbound Voice Capabilities
- AVOXI Pushes AI and Unified Communications Expansion
- Modern Cloud Voice Platforms Enable Localized, AI-Optimized Calling
- AVOXI Background
One Solution for Compliant Calls
Enterprises can no longer rely on fragmented tools to reach customers globally. AVOXI has engineered Trusted Outbound Voice to give organizations a single software solution that ensures compliant calls are recognized, trusted, and delivered without the risk of improper spam labeling.
- Barbara Dondiego, CEO
AVOXI
Trusted Outbound Voice Capabilities
AVOXI describes the platform as a centralized software layer orchestrating four pillars of outbound voice strategy.
| Capability | Description |
|---|---|
| TrueLocal Integration | Two-way local voice and caller ID in 110+ countries |
| Intelligent Caller ID | AI-driven engine selects optimal caller ID per dial |
| Reputation Management | Monitors global databases for spam flags with analytics |
| Branded Caller ID | Displays verified brand identity on recipient screens (coming soon) |
AVOXI Pushes AI and Unified Communications Expansion
The company has executed a focused product strategy centered on AI integration and unified communications expansion. AVOXI expanded integrations with Webex, Zoom and Microsoft Teams in May 2025, followed by AI enhancements to its Cloud Voice Platform in June featuring automated issue detection and improved outbound engagement.
In September, the company partnered with Metrigy to release a market study on enterprise CX voice priorities, and in November launched Proactive Service, a SaaS monitoring tool claiming 97% pre-emptive issue detection.
AVOXI earned a TMC Labs Innovation Award in July 2025 and captured multiple Stevie Awards in September, including Gold for New Product of the Year.
Modern Cloud Voice Platforms Enable Localized, AI-Optimized Calling
Centralized cloud voice platforms now support local Direct Inward Dialing (DID) and TrueLocal two-way numbers. These enable enterprises to present geographically relevant caller IDs that increase answer rates. The systems integrate SIP trunking and programmable voice APIs to deliver carrier-grade network performance for high-volume communications.
AI-powered caller ID selection analyzes recipient location, time zone and historical response patterns to dynamically choose the most trusted number presentation. This reputation management capability helps organizations avoid spam flags while maintaining compliance with numbering governance standards.
Modern voice platforms deliver real-time integration via APIs with CCaaS solutions like NICE and Genesys, UCaaS systems and CRMs including Salesforce and HubSpot. Platforms provide encrypted interactions, call recording and verification workflows while meeting regulatory standards including PCI-DSS, HIPAA and GDPR.
AVOXI Background
AVOXI offers a cloud-based communications platform for IT and telecom leaders, contact center operations and customer experience executives at mid-market and enterprise organizations. Founded in 2001, the platform provides global voice management including local DIDs, toll-free and two-way numbers in over 150 countries.
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