Articles
Tag: ai
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4 Ways AI Should Be Playing a Role in Your DX Strategy
AI, machine learning, and natural language processing are beginning to play a much larger role in enterprise businesses.
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Where Does Technology Fit in Customer Experience?
Customer experience is at its heart a human endeavor, but the right technology can move the dial on CX efforts.
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Gloat Nets $57 Million to Expand Talent Marketplace Platform
Platform that utilizes AI to connect employees with internal work will use the money for product development and market expansion.
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The Next Best Action: Where AI Can Help With Content Recommendations
Marketers are seeing great potential in using AI to recommend highly targeted content to users in real time.
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What’s Next for Conversational AI?
We're barely scraping the surface of what conversational chatbots can do. So what comes next for conversational AI?
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Microsoft's Interest in Nuance Is More Than Just Cloud
Microsoft has now overcome the final hurdle to its near-$20 billion acquisition of Nuance. Here's why Microsoft wants it.
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Why Is Marketing Personalization So Hard?
While many marketers see personalization as the way forward, the challenges getting there can be daunting.
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Boomtown Launches New End-to-End CXM Platform
CXMEngine should help enable companies to coordinate customer journeys across previously isolated systems by leveraging AI.
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CX Decoded Podcast: Taming the Martech Chaos With Anita Brearton
CX Decoded Podcast caught up with Anita Brearton, who provides tips on how to tame the marketing technology stack chaos.
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7 Takeaways From CMSWire's DX Summit 2021 Spring Edition
CMSWire's own DX Summit Spring conference was last week and here we share seven of the biggest takeaways from the event.
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How to Introduce AI Into Your Marketing and Customer Experience Practices
Artificial intelligence is fast becoming as fundamental to customer experience as CX has become to the business.
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Invoca Acquires DialogTech, Contentsquare Raises $500M & More CX News
In this week's CX Newsbyte there are acquisitions, increasing brand evaluations, AI and sentiment analytics news and more from the world of CX and marketing.
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Invoca Announced Its Acquisition of DialogTech
Invoca has announced its acquisition of DialogTech, an AI-powered call tracking and analytics solution for marketers.
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6 Takeaways for Marketers From the 2021 Google I/O Conference
Google I/O conference was last week. Here are the major takeaways for marketers.
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