Articles
Tag: ai
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Let Ethics Guide Your Use of AI
To continue the widespread adoption of AI on a consumer and enterprise level, AI technologies and applications need to be trustworthy and transparent.
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Business Processes or Analytics: What Comes First?
As business processes increasingly move into the digital realm, developers should focus on broader business goals before rushing to implementation.
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Two Nonprofits Breaking Down Barriers for Underrepresented Communities in Tech
The technology industry has long had a diversity problem but some nonprofits are doing their part to break down the barriers and create lasting change.
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GPT-3 Is Impressive, But it Isn't Artificial General Intelligence
GPT-3 represents a massive achievement from OpenAI, but any thoughts that it is the path forward to AGI should be put to rest.
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Looking at What AI Can Bring to Your Organization's Cybersecurity Strategy
The rate of digital transformation is accelerating, opening enterprises up to new attack vectors. AI is lending a hand. Here's how.
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7 Customer Experience Technologies That Pack a Punch
With so many available options, choosing the best technologies to boost CX can be a challenge. Here are seven to look out for.
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How Algorithmic Trust Models Can Help Ensure Data Privacy
Organizations are replacing human-based trust models with algorithmic ones to ensure data privacy and security. Here's why.
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2020 and AI: Kickstarting a Push to the Intelligent Enterprise
Lost amid the weaknesses that the pandemic has laid bare is a much bigger and longer-term story: the strengths that it has also revealed.
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Why AI Is Gaining Enterprise Traction Despite Its Lack Of Maturity
There's a lot of work to be done developing AI, but it's gaining enterprise traction. In fact, recent data predicts 75% penetration in the workplace by 2024.
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Delivering Quality Customer Experience When Agents Work From Home
The era in which 90% of agents worked in a contact center is over. Work-from-home has become an important part of the agent mix.
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As AI Use Grows, So Do Ethical Questions
What will the future bring for AI? Barring any major shifts, businesses are likely to see more of the same, only bigger, faster and cheaper.
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The Pandemic Is Changing How Consumers Feel About AI in CX
Companies have turned to CX technology at accelerated rates during the pandemic to shorten wait times and meet customer demand.
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Clearing Up Misconceptions About Data Forecasting Amid COVID-19
COVID-19 has disrupted the way companies do business, forcing many to reconsider how they use complex algorithms and models for forecasting a variety of tasks.
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Microsoft’s Project Cortex Wants You to Hire a Knowledge Manager
As part of Microsoft’s Project Cortex rollout, Microsoft is advocating for new knowledge management positions, staffed by living, breathing human beings.
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