Articles
Tag: ai
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Dealing With AI Biases, Part 1: Acknowledging the Bias
It’s only a matter of time until AI applications will become more prevalent in high-stake industries. So AI bias deserves closer examination.
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What Predictive Analytics Are and How They Can Help Your Business
Predictive analytics is now being used to tweak and test processes across a variety of industries. Is your business ready to reap the benefits?
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How Close Are IBM's Quantum Computing Predictions to Reality?
IBM believes quantum computing will become a key feature in some enterprises by next year. Not everyone is convinced. Here's why.
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2022: The Year of Holistic Customer Experience
This holistic approach to the customer experience is the next step in building better customer experiences. And those who commit will win.
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CMSWire's Top 10 Call Center Articles of 2021
We present CMSWire's 10 most popular call center articles from 2021.
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CMSWire's Top 10 AI in CX Articles of 2021
AI has been a hot topic over the last year, and has continued to evolve into a technology that is changing the landscape for businesses around the world.
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What's in Store for CIOs in 2022?
A general theme for 2022 will be companies starting to reap the rewards of the technology investments they made in response to the pandemic.
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Using AI-Based CDPs to Improve the Customer Experience
This article will look at the ways AI-based CDPs provide the customer with a better experience along the entire customer journey.
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4 Tips for Taming the Bias in Artificial Intelligence
Technology and marketing experts recommend the following four ways to eliminate or at least minimize bias in AI.
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How AI-Based Marketing Can Improve Customer Retention
This article will look at the ways that AI-based marketing can improve the customer experience while increasing customer retention.
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Natural Language Processing and Conversational AI in the Call Center
This article will look at how NLP and conversational AI are being used to improve and enhance the call center operations.
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MeritB2B Acquires Buyer Intent Signals Solution True Influence
B2B data provider MeritB2b announced its acquisition of True Influence to create and end to end marketing solution.
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When Hyper-Personalization Becomes Hyper-Creepy
Everyone is touting hyper-personalization as something that consumers expect from the brands they interact with, but it has to be done right.
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Zoom Paying Back Users, Microsoft Releases Standalone Teams & More News
Zoom is paying back users for privacy breaches, Microsoft released a standalone Teams, AWS and SnapLogic dig deeper into automation and robotics & more.
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