Articles
Tag: ai
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Elevate the Customer Experience Through Timing and Context
Every customer hits a roadblock at some point, forcing them to make a quick decision. It’s how businesses react that separates the winners and losers.
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Lessons Learned from a Chatbot Failure
What can we learn from chatbot failures? As it turns out, a lot.
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Before You Hand Human Resources Over to AI ...
HR is one of the areas where AI tensions are playing out, as companies choose between relying on human expertise or deferring decisions to machines.
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AI-Generated Metadata Isn't Working: Here's How DAM Vendors Might Fix It
The current artificial intelligence image recognition tools used in DAM systems are comparable to a pair of eyes disconnected from the brain.
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Is AI Poised to Make Bigger Play for Email?
We've already seen AI infiltrating into email, but some observers expect more advancements to be coming soon.
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Number of AI Projects Set to Explode, But Challenges Persist
Gartner is predicting a massive explosion in artificial intelligence projects within a matter of years, but specific factors are holding businesses back.
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Striking the AI and Human Balance in Customer Experience
Excellent customer experience requires striking the proper balance between AI and humans.
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Statistical Modeling and Machine Learning Coexist, Not Compete
Statistical modeling continues to deliver distinct value to businesses both independent of, and in concert with, machine learning.
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How to Make Conversational AI Smarter
Using conversational AI is a smart way to reduce operational costs while having the ability to scale quickly during peak periods.
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How Will Automation Affect the Future Workplace?
It is still far from clear what impact artificial intelligence and machine learning will have on the future workplace.
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Why AI Is the Ally You Need for Engaging Customer Experiences
Digital experience platforms can optimize a customer’s entire onsite journey, ensuring that each customer interaction is relevant and personalized.
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Enterprise Search Buzzword Bingo
Certain words that come up within the enterprise search context are used interchangeably — here they are and how they differ.
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What’s Next for Bot Intelligence?
The bot world is slowly growing up and the next-gen bots will be able to do pretty impressive things, like develop relationships with customers.
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How Bots Can Tell When the C-Suite Is Lying
Bots, coupled with sentiment analysis and artificial intelligence, can deduce when a corporate executive may be lying to investors.
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