Articles
Tag: ai
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Delivering Quality Customer Experience When Agents Work From Home
The era in which 90% of agents worked in a contact center is over. Work-from-home has become an important part of the agent mix.
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As AI Use Grows, So Do Ethical Questions
What will the future bring for AI? Barring any major shifts, businesses are likely to see more of the same, only bigger, faster and cheaper.
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The Pandemic Is Changing How Consumers Feel About AI in CX
Companies have turned to CX technology at accelerated rates during the pandemic to shorten wait times and meet customer demand.
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Clearing Up Misconceptions About Data Forecasting Amid COVID-19
COVID-19 has disrupted the way companies do business, forcing many to reconsider how they use complex algorithms and models for forecasting a variety of tasks.
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Microsoft’s Project Cortex Wants You to Hire a Knowledge Manager
As part of Microsoft’s Project Cortex rollout, Microsoft is advocating for new knowledge management positions, staffed by living, breathing human beings.
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What Do Machine Learning Engineers Do Anyway?
Last year machine learning engineer was the most sought-after role in tech, according to a recent survey. So what does a ML engineer do?
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Artificial Intelligence Is Poised to Take More Than Unskilled Jobs
It has been argued that jobs being lost to AI are mainly unskilled. However, trends indicate this isn't the case. What other skilled jobs may be impacted?
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How Healthcare Organizations Have Tapped AI in the Fight Against COVID-19
Despite the perceived benefits of artificial intelligence, most healthcare organizations are still slow to prescribe AI in their strategic decision-making.
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Looking to Automate Your Workplace? Here Are Some Things to Consider First
Many organizations are looking at automating workplace processes. However, successful automation requires strong planning and preparation.
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How Automation Can Future-Proof Enterprises Against Major Disruption
While COVID-19 has seen many workers sent home, for many organizations it is the catalyst for automating enterprise processes. Here’s how.
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The Digital Transformation Time Line Just Sped Up. Now What?
Technology has become the lifeline of the world we live in today. Without it the world would be at a standstill.
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7 Ways Artificial Intelligence Is Reinventing Human Resources
AI has been creeping into the workplace and employers are looking to use it to improve employee experience. Here are seven ways it's changing the role of HR.
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AI Transparency and the Emperor’s New Clothes
By calling things “Artificial Intelligence” or “Deep Learning,” we are using words loaded with meanings and implications which, in fact, don’t exist.
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IBM Embarks on a New Era at Think 2020
Think 2020 marked a transition for IBM, driven in part by the leadership of new CEO Arvind Krishna and underpinned by AI and hybrid cloud.
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