Articles
Tag: ai
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Adobe Announces Milestone in AI-Capabilities Usage for Adobe Experience Cloud
Salesforce shared a new milestone in a recent blog post around the implementation and customer usage of AI in its Adobe Experience Cloud.
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Conversational AI: Creating a Framework of Ethics and Trust
The use of conversational and other AI applications is on the rise across many industries. But are we baking ethics and trust into these algorithms?
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Salesforce Integrates AI Into Its Marketing Cloud Software
Salesforces' new AI-powered integration is now available for use in the company's "Marketing Cloud" software.
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What Does the Future Hold for ERP?
ERP has come a long way since the '90s. With the recent introduction of AI to the systems, it's worthwhile to take a step back and review that history.
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Are Conversational AI Companions the Next Big Thing?
While social or companion robots may sound like something one would only see in a science-fiction movie, conversational AI bots are becoming the norm.
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A Guide to Marrying Bots and Humans for Exceptional Customer Service
At this point in time (and for the foreseeable future), a chatbot's success is largely defined by how it facilitates the handoff to the human agent.
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Acquia Acquires Widen, Salesforce Updates Service Cloud and More CX News
Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
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Extensible AI Is Key to Delivering Great Omnichannel Experiences
AI can play a significant role in helping businesses understand customer behaviors and expectations. So why isn't every business using it?
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The 360-Degree Customer View Has Changed: Have Your Data Strategies?
Successfully meeting today’s definition of a customer 360 requires a variety of strategies to connect more data points and deliver context about customers.
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Tech Giants Postpone Return to Workplace, FileCloud Steps Security up & More News
Big tech companies postpone the return to the workplace, Qualtrics measures employee experience, FileCloud focuses on security and more news.
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Lift AI Teams up With Drift to Help Boost Website Conversions
Lift AI, an anonymous buyer intent data solution, is teaming up with revenue acceleration platform Drift to help businesses boost website conversions.
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Traject Acquires Loomly, Walmart Debuts Demand-Side Platform and More CX News
Digging into the CX and digital marketing software news of the week, including Traject's acquisition of Loomly and Walmart's debut of a demand-side platform.
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Why Conversational AI Is So Much More Than a Chatbot
The history and use of conversational AI, and the ways conversational AI is being used outside of typical chatbots.
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Why You Need a Holistic Customer Service Transformation Strategy
Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front.
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