Articles
Tag: ai
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What We've Learned From the Past Decade of Digital Transformation
Above all, the past five years of digital transformation have taught us the importance of agility as businesses struggle to keep pace with change.
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Natural Language Processing's Impact on Marketing
NLP is being touted as the hottest area of artificial intelligence and a new generation of transformer language models are unlocking new NLP use-cases.
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Choosing the Right AI for Your Business Goals
There's no 'one size fits all' approach to AI, but here's a look at four major types and how they can help deliver business impact.
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What it Takes to Deliver Data-Driven Customer Service
For AI and machine learning to truly support and improve customer service, we must feed them good quality data.
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How to Sell Customers on the Benefits of AI-Powered Customer Support
It’s time for marketers to show consumers that rather than being an obstacle, AI is a touchpoint in a frictionless end-to-end experience.
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Dave Bukovinsky: Don't Let Silos Get in the Way of Customer Experience Evolution
Dave Bukovinsky of CSG discusses the emergence of CX platforms and the impact of AI and chatbots on customer experience in our latest DX Leader interview.
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The Role of the CIO in Driving Enterprise Analytics
What is your IT organization up to today? Is it focused on solving the right problems with data?
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4 Ways That AI Is Improving the Customer Experience
As a leading trend in technology, AI continues to gain popularity with marketers and CX professionals. Here are some ways it's adding value to them today.
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Let Ethics Guide Your Use of AI
To continue the widespread adoption of AI on a consumer and enterprise level, AI technologies and applications need to be trustworthy and transparent.
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Business Processes or Analytics: What Comes First?
As business processes increasingly move into the digital realm, developers should focus on broader business goals before rushing to implementation.
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Two Nonprofits Breaking Down Barriers for Underrepresented Communities in Tech
The technology industry has long had a diversity problem but some nonprofits are doing their part to break down the barriers and create lasting change.
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GPT-3 Is Impressive, But it Isn't Artificial General Intelligence
GPT-3 represents a massive achievement from OpenAI, but any thoughts that it is the path forward to AGI should be put to rest.
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Looking at What AI Can Bring to Your Organization's Cybersecurity Strategy
The rate of digital transformation is accelerating, opening enterprises up to new attack vectors. AI is lending a hand. Here's how.
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7 Customer Experience Technologies That Pack a Punch
With so many available options, choosing the best technologies to boost CX can be a challenge. Here are seven to look out for.
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