Articles
Tag: ai
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OpenText Acquires Zix, Verbit Raises $250M & More News
Another busy week of news in digital marketing and customer experience, as we head into the Thanksgiving break.
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Artificial Intelligence Is About Collaboration, Not Job Elimination
Workers should stop looking at AI as a threat to employment, and look at it as a way of helping them achieve goals. Here's why.
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Call Center Technology Trends for 2022
Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues.
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The Emerging Public-Private Partnership in AI
The relationship between data, AI and governments is tricky — with the potential to deliver revolutionary change or undesirable outcomes.
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6 Ways AI-Based Personalization Is Improving the Customer Experience
AI, ML and NLP are changing the ways brands interact with customers. This article will look at the ways they are shaping marketing personalization.
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Getting Smart Answers With Intelligent Search
Getting enterprise search right is hard, but it's starting to reap the benefits from advances in machine learning and AI.
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Conversica Adds ABM Capabilities, Litmus Updates Email & More CX News
Catching up on the news of the week in customer experience and digital marketing software circles.
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Azure Services Platform Provider, 3Cloud Acquires CCG Analytics
Microsoft Azure services platform 3Cloud announced its acquiring CCG Analytics, a Tampa FL-based data analytics and consulting firm.
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How AI Is Being Used to Protect Customer Privacy
This article will look at the ways that AI is being used to help protect customer privacy.
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6 Takeaways from the CMSWire DX Summit Fall 2021 Conference
We dig into the key takeaways from the Fall 2021 series finale of the virtual CMSWire Digital Experience Summit.
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Customer Experience Automation and the Human Touch
Although AI shouldn’t take over everything, it can automate tasks to reduce friction and create room for humans to shine.
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5 Benefits That Chatbots Can Bring to Your Customer Experience
Chatbot use is growing and brands are seeing the value these AI assistants can add. Here are five benefits they can bring to your organization.
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Coveo and VHT Make Acquisitions, HubSpot Updates Its Suite & More CX News
Covering the news of the week in customer experience and digital marketing software news, leading with Coveo's acquisition of Quibit.
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Fuse Plugs Search Into Go1's Learning Content
The new partnership brings Fuse's AI-powered search technology to Go1's growing content library and makes employee learning more engaging and self-directed.
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