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RocketPhone.ai Reports 1,100% Customer Surge as Conversation Intelligence Demand Rises

2 minute read
Dom Nicastro avatar
By
March 5, 2026
Contact Center
SAVED
The Salesforce-focused platform expands with RocketVideo and a new acquisition as enterprises seek deeper insight from customer calls.

The Gist

  • Rapid customer growth. RocketPhone.ai reports 1,100% year-on-year rise in customers.
  • Product and ecosystem expansion. New products like RocketVideo and an acquisition strengthen Salesforce integration.
  • Enterprise impact. Salesforce-focused enterprises gain improved operational insights and decision-making capabilities.

RocketPhone.ai, a London-based conversation intelligence platform for Salesforce, reported 1,100% year-on-year customer growth on March 5, reflecting rising enterprise traction and strong commercial wins across Salesforce channels.

The company also expanded its product portfolio with RocketVideo, now in beta. Built for Salesforce users, RocketVideo introduces engagement as a tangible metric for video conversations. The announcement follows RocketPhone.ai's recent win at Salesforce Ben Demo Jam for its RocketForm tool.

Separately, CEO Muj Choudhury personally completed the acquisition of Sandyx.com, a Salesforce-focused technology company with more than ten years of ecosystem experience. The company said the acquisition strengthens its innovation network and supports future platform development.

Table of Contents

Driving Intelligent Customer Calls

Customer service is a real differentiator for us. It's strategic to lift our offering above the competition. Previously, we relied on internally built manual tools that meant agents had to split focus between typing and listening. The RocketPhone.ai solution intelligently drives the call, presents triaged information on-screen and allows our agents to stay 100% focused on the customer experience.

- Chris Jessop, group customer relationships director

Groupe Atlantic, UK and Republic of Ireland

RocketPhone.ai Product Capabilities

RocketPhone.ai's flagship deployment with Groupe Atlantic demonstrates enterprise-scale operations, according to the company.

CapabilityDescription
RocketVideoVideo conversation tool with engagement metrics (beta)
RocketFormForm automation tool; Salesforce Ben Demo Jam winner
Conversation intelligenceAI-driven call summaries and triaged on-screen information
CRM integrationAutomatic logging and workflow automation for Salesforce

RocketPhone.ai Nets $10.5M Funding Round

RocketPhone.ai spent the past year converting early traction into capital and credibility. In January 2025, the company closed a $10.5 million funding round without traditional venture backing and earned recognition as an AI pioneer in the TechRound AI35 Awards.

Alongside the capital infusion, RocketPhone.ai appointed Oxford AI professor Michael Wooldridge to its advisory board and hired Eirini Kateri as Lead AI Scientist to lead development of an upcoming video-analysis product.

Conversational Intelligence Growth Not Slowing Down

Conversation intelligence platforms are transforming contact centers by automating CRM data capture, cutting manual workloads and accelerating agent productivity.

These systems integrate real-time transcription, AI-driven summaries and automated logging directly into Salesforce and other enterprise platforms. The result: tighter workflow automation and measurable ROI.

Contact center automation using conversational AI and robotic process automation reduces manual workloads while improving customer experience. Enterprise conversational AI is projected to grow 192% from $17.05 billion in 2025 to $49.8 billion by 2031.

RocketPhone.ai Background

RocketPhone.ai offers a cloud-native conversation platform focused on enhancing productivity for customer-facing teams such as sales, customer service and contact center agents.

The platform converts voice interactions from phones, mobile devices and web or video calls into structured CRM data and automated workflows. Features include a web-based softphone, interactive voice response, call recording, automated transcription and AI-powered call summaries. The company targets mid-market B2B and B2C organizations in financial services, retail, technology, utilities and professional services.

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About the Author
Dom Nicastro

Dom Nicastro is editor-in-chief of CMSWire and an award-winning journalist with a passion for technology, customer experience and marketing. With more than 20 years of experience, he has written for various publications, like the Gloucester Daily Times and Boston Magazine. He has a proven track record of delivering high-quality, informative, and engaging content to his readers. Dom works tirelessly to stay up-to-date with the latest trends in the industry to provide readers with accurate, trustworthy information to help them make informed decisions. Connect with Dom Nicastro:

Main image: artrachen | Adobe Stock
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ai in contact centersngrvcustomer experienceai in customer experiencecontact centerartificial intelligencenews
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