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ICYMI: 3 C's of Customer Experience, Overboard Omnichannel?, More

3 minute read
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CMSWire's top stories, articles and events from the week of January 14-18, 2019

Did you know that by 2020, videos will likely make up 80 percent of internet traffic? No matter what format your content takes, it will need to remain compelling, candid and consistent. Read more about how content will evolve in the near future and more in our top articles of the week, below.

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