Latest Customer Service(Page 160)

The Trick to Reaching Your Global Customers

Could This Mobile App Help You Get Closer to Your Customers?

Why the Chat App Will Kill the Internet Browser

Identifying the Weak Link in Your CRM Evolution

5 Clear Ways that Communities Drive Business Value

Do You Abandon Your Customers Post-Sale?

These 5 Businesses Rock the Mobile App Experience

Salesforce Enters E-Commerce Space with $2.8B Demandware Buy

Austin-Based Social Marketing Platform Raises $50M

Ode to the Customer Champion

Exceed Customer Expectations with Internal Brand Alignment

Combine AI and the Human Touch for Exceptional Customer Service

Salesforce Lights Up Service Cloud Functionality

Why It's Time to Bring Creativity Back to Web Design

MS Dynamics CRM Release Targets Portals, the IoT

I'm Working Weekends, But Ignore My CEO Habits

Split Testing at Scale: Avoiding the Phantom Lift

Google I/O: An Always Listening Assistant, Deeper Enterprise Push

Can Customer Surveys Advance What You Learn From Data?

For Startups, the Grass is Greener … in the Midwest

Get Social With CMSWire on Flipboard, Facebook & More

10 Ways to Use Social Media, Analytics to Improve CX at Events

Customer Success Evolves to Deliver Customer Satisfaction, at Scale

SDL Translates 20B Words a Month, Adobe Releases Web App, More

It's a Plane! It's a Bird! It's a Drone with the Stuff I Ordered Online

Contact Center Shake-Up: NICE Acquires inContact for $940M

What George Clooney Would Say About Salesforce Outage #NA14