Latest Customer Service(Page 158)

Relax: Old People Aren't Going to Ruin Snapchat

Microsoft Dynamics 365: CRM, ERP in One

Apttus Prepares for Public Offering, Workfront Hires CEO, More

How Supply Chains Deliver the Ultimate Customer Experience

Trump, Clinton & Tech's Take on the Polarizing US Presidential Race

Achieve Customer Experience Maturity Through Customer Data Reliability

Migrating from One Community Platform to Another? No Sweat

IBM, Cisco Combine Collaboration With Cognitive Computing

Listen, Analyze, Act: The Foundation of Great Customer Experience

A Look at B2B Online Sales Reveals Room for Growth

Microsoft Turbocharges Outlook With Salesforce Lightning

5 Ways to Use IT to Deliver Exceptional CX

Build Seamless Experiences (and Build Them Quickly)

Customer Experience Management for Retailers: From Disbelief to Action

Online, Offline - Who Cares? Present One Brand Experience

Drive Change Without Driving Your Colleagues Crazy

Narrative Is (Customer) Experience

Bridging the Gap Between Brand Assets & Customer Experience

Why Chatbots Can't Replace Empathy

Can NICE Close the Revolving Door of Call Center Agent Turnover?

What's in a Name: PernixData, Qumulo, Allyke

Salesforce Helps Customer Communities Flex Their Muscles

Lytics Introduces Personalization to Its Customer Data Platform

CMOs: Claim Ownership of the Customer Experience

Can We Automate Customer Journey Mapping?

Can We Talk? What Leadership Means Today

Stop Settling for IT Mediocrity - & Manage Beyond 'Meh'