Latest Customer Service(Page 154)

4 Things You Think You Know About Location Services (But Don't)

Communicators: From Firefighters to Customer Experience Managers

How Gamification Enhances the Customer Experience

What it Takes to Be an Effective Manager Today

Meet the New Telemarketing: Proactive, Positive and Personalized

MaritzCX Releases CXFuel for Integration With Adobe, Marketo, Oracle, Others

Apttus Nets $88M, Pushes Machine Learning With New Intelligent Agent 'Max'

Salesforce Launches Commerce Cloud: A Look at Next Steps

How Experiential Retailing Bridges In-Store and Online Shopping

Narrative Gives Leaders the Power to Scale [Webinar]

What LinkedIn's Economic Graph Brings to Microsoft, You and the World

Why the Hell Would Salesforce Want to Buy Twitter?

Does Your Organizational Culture Help or Hinder Your Digital Workplace?

The Microsoft Partner Balancing Act: Don't Bite the Hand that Feeds

MaritzCX Hires Oracle Executive to Grow Partnerships

Oracle Woos Startups with Cloud Pitch #OOW16

How to Reward Your Community Members

When the Communicator Met the Customer

Salesforce Aims to Revolutionize CRM with AI-Powered Einstein

Salesforce Tackles Diversity, Twitter Targets Customer Support, More News

Oracle Buys Palerra, Aims at Amazon's Cloud at OpenWorld #OOW16

AI-Driven Salesflare CRM Seeks to 'Kill Dumb Software'

3 Ways to Close Gaps in the Customer Journey

Do We Control Our Own Purchasing Habits?

Leadership Traits that Stop Innovation in Its Tracks

Salesforce COO Keith Block Has SAP On the Brain Again

Turn to Real-Time, Personalized Mobile Offers to Win Customers