Latest Customer Service(Page 159)

Mastering the Art of World-Class Team Building

Why AI Is the New Power Fuel of the Enterprise

OpenText Acquires HP's CCM Assets for $315M

4 Ways to Harness Salesforce Data for Marketing Power

Want to Improve Customer Experience? Ask Your Customers for Help

The Big Missing Piece of That Salesforce-Demandware Deal

Cision Buys PR Newswire, Episerver Invests in Partners, More

See the World Through Your Customers' Eyes

How to Think Human in a Digital World

Align Your Online and Offline CX for Bottom Line Results

Personalization is Passé: Embrace Disruptive CX #SugarCon

Augmented Intelligence Helps Sales Teams Evolve

'Microsoft Has Cash to Spend' & Other Theories on the LinkedIn Acquisition

Convert Online Traffic into Showroom Traffic

IBM Tightens Integration With SugarCRM #SugarCon

Do We Really Have to Kidnap the Boss to Build Strong Teams?

Don't Force Your Employees to Learn or Share Knowledge

Microsoft Bids to Acquire LinkedIn for $26.2B

Branding is Bull

Breathe New Life into Your Omnichannel Strategies

These Agencies Excel in UX, New SDL Execs, More

Relationships & Results Before Contracts: How to Win More Business

Chat Bots Are Cool, But Will They Replace Humans?

Lithium Pushes 'Total Community' with Social Tool

On Our Radar: Potentiate

The Good, the Bad, the Ominous: Meeker's Internet Trends Report

Managing Your Channel Partners - & Why Its Worth the Effort