Latest Customer Service(Page 149)

Wasting Time Is the Worst Customer Experience

Pegasystems Adds AI to Pega Sales Automation

Hootsuite Acquires Naritiv Solution; Conversocial Acquires HipMob

LinkedIn Incorporates PointDrive Technology in Sales Navigator Updates

4 Ways to Boost Google PageSpeed Scores for Better Search Visibility

Collaboration Leads to Success in Digital Workplaces, SAP Survey Finds

Why Your Client Relationship Measurement Needs Coaching

4 Reasons to Start Setting Team Goals Today

Attitude Check: What's Your Organization’s Customer Insights Culture?

Pegasystems Adds More AI, Robotics Capabilities to Pega CRM

SAP's Ann Rosenberg Talks About Innovation With a Purpose

7 Habits of Highly Effective Customer Success Teams

RedPoint Global Says New Customer Engagement Hub Solves 'Engagement Gap'

Find and Nurture the Next Generation of Digital Leaders

How Strong Leaders Avoid the Biggest Digital Transformation Mistakes

So Your Customer Wrote a Nice (or Neutral) Review: Now What?

How Gen Y Is Changing Enterprise IT by Voting With Their Feet

How an 'All In' Culture Can Transform Your Company

'Experiences' Are Everything Now: Implications for Your Brand

Time to Burn the Customer Journey Map: Channels Don’t Matter Anymore

The Wild West Days of Search Are Over

How to Keep Your Skills Sharp and Your Career Vibrant

How Your Business Can Improve Efficiency, Reduce Mistakes & Cut Costs

Hootsuite Acquires Social Media Analytics Provider LiftMetrix

How Do You Compete With 4 Million Apps? Think Retention

How Positive Customer Interactions Drive Positive Results

5 Ways to Build Customer Loyalty, Embrace the Cloud, More News