Latest Customer Service(Page 230)

Google AdWords Gets Image Extensions Tool

Yandex Adds Actionable Context to Search Results with Islands

SAP Partners with MindTouch for End to End Customer Service

Tweetdeck Gets a Fresh Coat of Paint

How Big Data Insights Can Improve Lead Scoring

Composite C1 Releases Version 4

Gartner MQ: Multichannel Campaign Management Led by IBM, SAS, Teradata, Oracle

IBM: After Content, Social Eras Come Inter-Device Digital Experiences

Yellowfin Replacing Analytics Dashboards with its Timeline Feature

Perfected Social Business? Good, Because Here Comes the Collaborative Economy

iPass Report: BYOD Means More Productivity, Longer Working Hours

Gigya Helps Manage the Connected Consumer

SiteSpect Debuts Testing Tool for How a Site Works, not Just Looks

Microsoft Takes Users On A Video Guide Through Windows 8.1

Customer Experience Management: Art vs. Science

Introducing a New Twitter Card: Lead Generation

Standing Out In the Crowd of Mobile Apps

SAP Buys hybris to Deliver Cutting Edge Customer Experience, E-Commerce

Salesforce ExactTarget Deal Reactions, the Day After

Digital Analytics Starts Here and Goes Everywhere #DAADC13

DataSift Adds Instagram, Facebook Page + Google+ Data Sources

GX Software Launches GX WebManager 10 XperienCentral

Feedly Poised to Replace Google Reader with New RSS App Integrations

Digital Analytics Roadmap to Excellence

Salesforce Acquires Marketing Automation Provider ExactTarget for US$2.5 Billion

SDL Partners with Dynmark: Adds SMS Messaging to Mobile Marketing Strategies

How Marketing Executives are Using Twitter