Latest Customer Service(Page 239)

NICE Systems Launches Customer Engagement Analytics Platform

CXM - A Strategy That Really Needs Smart Technology

FirstRain Turns Customer Analytics into Actions for Salesforce

Google Updates Enhanced Campaigns For Google+, In App Mobile Ads

Community Design is Like Throwing a Good Party - It Takes Planning

Bizo Data Solutions Integrates, Optimizes Digital Experience (DX)

Salesforce Social.com Unveiled for Social Ads with Customer Data Integration

Apple Second Quarter 2013 Results Incoming, Is the Sky Really Falling?

Create Interactive HTML5-Based Content with Easy WebContent Presenter

Microsoft Releases Resources to Educate Internet Users on Privacy and Security

Marketing Automation: The Basics

Yahoo Puts Summly To Work in New Search App

Altimeter Report: The Me-cosystem, Digital Economies and What They Mean for Business Disruption

The Dial Pad Isn't Dead: How to Make Mobile Count Across All Channels

Swipp Offers Business Version of Its Topic-Rating Social Intelligence Platform

Nielsen Vizu Report: In Online Advertising, Brand Ads No Longer Direct Response's Little Brother

Web Experience: The Functional Heart of Web Design

This Week: Why Customer Communities Work & What's Driving Employee Engagement

Weekend Reads: Yin and Yang of Customer Communities, Gamification in the Workplace

News in Brief: DataSift + Splunk MashUp, bigtincan SharePoint App, Citrix GoToWebcasts for SMBs

Plone 4.3: In-Plone Theme Editor, Syndication Updates, Strong Passwords + More

Facebook Feature: Integrating Third Party Data for Advertising Using Partner Categories

New LinkedIn for iOS Update Focuses On News and Advice for Your Business

Opera Report: iOS Still King for Mobile Traffic, Monetization

What's the Brand Value of a Facebook Fan? Answer: US$ 174

Twitter Lets Marketers Target Keywords in Timelines

Oracle B2B Commerce Trends Report Finds Companies Embracing B2C Best Practices