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• Aug 13

  New Information Management Architecture Brings Flexibility and Confusion

  I speak with clients every day about their content management programs. Lately the discussions have been more and more about the trouble their users have understanding where they are when they access a document. They think they’re in a core content 'filing cabinet,' i.e. Continue reading...

• May 7

  Content in a Time of Crisis: How ECM Best Practices Make Vital Connections

  Our content accompanies and tracks all the important things we do as part of our workday — as inputs to strategic decisions, as records of exchanges with clients and partners, and as ways to connect. Continue reading...

• Feb 4

  When it Comes to Content Management, Master the Essentials First

  Gerry McGovern recently asked why so much software sucks. The article made me think about why so many content projects fail. For example enterprises, instead of focusing on easing the capture of information, just expect people to put content into the system. Continue reading...

• Dec 18

  5 Information Management Trends for 2020

  It’s that time of year again: a chill in the air, Starbucks holiday cups, Christmas music emanating ceaselessly from every speaker in every store, lines and crowds everywhere, and, yes, 2020 trends and prediction blogs from talking heads across the land. Continue reading...

• Oct 1

  3 Ways End Users Think Upstart ECM Vendors Can Differentiate From Industry Stalwarts

  Content is vital for business operations. It informs important decisions, enables responsive customer service and secures the records of commerce. And there’s way more of it from within an organization’s systems, and from beyond the firewall, such as social media. Continue reading...