Customer Engagement Analytics platform is a solution that combines interaction and transaction analytics and allows organizations to capture and analyze big data generated by cross-channel customer engagement, and map the entire customer journey.
Observable, a data collaboration company, has raised a $35.6 million Series B funding round. Continue reading...
As quantum computing adoption grows, the market is being divided up by big tech, engagement takes a dive, Zoom develops remote working strategy and more news. Continue reading...
Predictive analytics is now being used to tweak and test processes across a variety of industries. Is your business ready to reap the benefits? Continue reading...