Customer Engagement Analytics platform is a solution that combines interaction and transaction analytics and allows organizations to capture and analyze big data generated by cross-channel customer engagement, and map the entire customer journey.
Product Details
- Product
- Customer Engagement Analytics platform
- Company
- Nice Systems Ltd
- HQ Location
- Israel
- Year Founded
- 1986
- License
- Commercial
- Deployment
- On-Premise
Tags
Related News
-
Sep 5
Is It Digital Transformation 3.0 or AI Transformation 1.0?
From monologues to dialogues, AI enables businesses to shift customer experience toward real-time intent, context, and conversational engagement. Continue reading...
-
Sep 5
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
In fresh U.S. statistics on AI-driven customer experience, personalization shines brightest, but transparency risks loom large. Continue reading...
-
Sep 4
Why Great CMOs Act Like Orchestrators, Not Megaphones
Influence, orchestration and alignment: the new playbook for B2B marketing leaders. Continue reading...
