Customer Engagement Analytics platform is a solution that combines interaction and transaction analytics and allows organizations to capture and analyze big data generated by cross-channel customer engagement, and map the entire customer journey.
To gain success from a data-driven culture, the data you’re working with must be clean, making data hygiene an important part of gaining actionable insights. Continue reading...
Obtaining genuine feedback from customers is never easy, and seems to be getting harder to obtain. Here are five ways get more feedback and insight. Continue reading...
While Gartner reports Microsoft Power BI's domination of the market there are other effective alternatives for those that do not want to go that route. Continue reading...