Eclipse Foundation is a not-for-profit, member supported corporation and open source community, whose projects are focused on building an open development platform comprised of extensible frameworks, tools and runtimes for building, deploying and managing software across the content lifecycle.
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It has been difficult to quantify the impact of information management on productivity, but recent research shows just how bad it can be.
Lytics gets a $35M Series C, Adobe unveils Adobe Target, Ars Logica releases Compass Guide to WCM and more customer experience news.
Leading enterprises recognize the rising number of service requests as an opportunity to innovate and incorporate AI.
Larger organizations have the advantage when it comes to AI and ML initiatives, but out-of-the-box solutions are making some of the gains available to SMBs.
A look at how organizations are implementing voice technology for their organization's customer experiences.