ECAT’s intelligent enterprise software enables organizations, who have significant auditing needs, to more easily conduct deep, accurate, frequent audits. Enabling them to cut costs, improve compliance, strengthen operations and gain the competitive edge.
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SAS's Wilson Raj discusses challenges marketers face when measuring customer experience efforts, and how to ensure metrics tie back to business outcomes. Continue reading...
This week in CX and marketing news, Contentful has raised $175 million, Algolia pocketed $150 million in funding and more news. Continue reading...
CX programs are, by their nature, designed to be end-to-end and across all channels. This brings special challenges to brands new to CX. Continue reading...
PR can help with so many areas of your digital marketing strategy, not the least of which is SEO. Continue reading...
Zoom recently released Zoom Apps to make virtual work a lot easier. However, it is unlikely that it will help much with Zoom fatigue. Here's why. Continue reading...