Help Desk Migration
Help Desk Migration is a unique service that allows moving data from one platform to another. Service supports around 30 most popular help desk systems: Zendesk, Freshdesk, Freshservice, Kayako, Jira Desk, HelpScout, Desk.com, Zoho Desk, etc. Now you can migrate tickets, contacts, agents, attachments and other data within several hours.
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During a session at one of the many IT conferences I attend, a consultant presented a project plan for migrating content to a new platform. I couldn’t see anywhere in their plan where the project team consulted the content owners or managers. Continue reading...
Kate Stewart sees agile development as a key tool in getting cross-functional teams to successfully collaborate on digital customer experience projects. She calls out the similarities between her career in user experience design and information architecture with her initial work in journalism,...Read more
We covered a general, strategic approach to exiting Documentum in my last post, some flavor of which many of the Documentum customers I speak with are considering. Continue reading...
We have a problem. As an industry, we have two shortcomings in our approach to reviewing content: 1) we look too narrowly at improving our digital presences (i.e., just looking at “our” part of a website) and 2) we look at content a bit too literally (i.e. Continue reading...
Metalogix claims it can boost the speed of data migration to SharePoint Online about 3900 percent over the average speed just 18 months ago. It's new Content Matrix product, which incorporates Microsoft's migration API, enables users to move 20GB of data or more in just an hour across all workl...Read more