Lithium Technologies is a provider of social customer community software and social media marketing solutions to enterprises worldwide.
- HQ Location
- United States
- Year Founded
Products by Lithium Technologies
Where does customer experience end and digital marketing begin? In today’s customer-centric world, the two practices are increasingly intertwined. One thing experts agree on is all digital marketing activities should be conducted through the lens of customer experience. Continue reading...
A lot of recent focus on the digital workplace has been on how enterprises are managing the effects of COVID-19. Continue reading...
Every business by now understands (or should learn asap) that voice of the customer (VoC) and customer experience programs in general are critically important. Continue reading...
For brands seeking to improve the customer experience across the entire customer journey, and increase customer loyalty and retention, many have changed their focus from customer satisfaction to creating an emotional connection. According to a recent Forrester report, emotion is the most im...Read more
Social media is always changing. Just when you think you've got it figured out, a new contender rises and manages to shift the landscape. TikTok is that new challenger. Continue reading...