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In case you missed it (ICYMI) last week on CMSWire, chatbots — in the workplace and in customer experience — were top of mind on the site. Also of interest, OpenText responded to criticisms of its commitment to Documentum. Here’s your recap of our top articles to allow you to run into next week with confidence and knowledge:

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Have a safe and fun Halloween week, everyone! I hope it’s spooktacular.