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Why Chasing New Customers Could Sink Your CX Strategy
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News
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Algolia Launches Agent Studio for Search-powered Enterprise AI Agents
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Alchemer Acquires Chatmeter to Unify Customer Feedback
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Why Voice AI Is the Most Natural Customer Experience Channel
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Designing Chatbots That Customers Actually Trust
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From Manual to Magical: How Webflow and Zapier Power User Interviews’ High-Performance Website
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Medallia and Adobe Expand Partnership With AI Agent Integration
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Stop Ignoring Social Media Comments — It’s Ruining Your Customer Experience
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Post-ZIRP CX: Stop Buying Customers. Start Earning Them.
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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