Chief Experience Officer Exchange Charlotte 2026

An invite-only exchange where senior CX, UX and EX executives collaborate on experience strategy and innovation.

The Chief Experience Officer Exchange Charlotte 2026 is an invite-only event that runs May 13–15. It brings together senior-level customer experience (CX), user experience (UX) and employee experience (EX) executives to benchmark priorities, share strategic insights and collaborate on pressing challenges.

The event takes place at the Omni Charlotte Hotel in Uptown Charlotte. The program features curated leadership sessions, peer collaboration and networking opportunities centered on experience leadership, including topics such as AI in contact centers, experience ecosystem modernization and workforce evolution.

CXO Exchange Charlotte Focus Areas

• Experience Ecosystem Modernization — Strategies to update and improve customer and employee experience systems.
• AI at Scale — Deploying artificial intelligence technologies to enhance experience management.
• Leadership Evolution — Adapting leadership approaches for new challenges in experience roles.
• Community Building — Creating customer and employee communities to drive customer loyalty and engagement.

Who Should Attend CXO Exchange 2026

The event is designed for senior executives responsible for shaping experience strategy across their organizations.

• Senior CX Executives — Leaders responsible for customer experience strategy and execution.
• Senior UX Executives — Leaders focused on user experience design and innovation.
• Senior EX Executives — Leaders managing employee experience and engagement.

CXO Exchange Charlotte Sponsors 

• Working Solutions
• eGain
• Meta