Customer SuccessCon is a conversation about the current state of the profession and the vision for its future. The conference speakers include thought leaders in the Customer Success community. The program begins with The State of The Profession, an overview of what is currently being done in terms of strategy, process, people and technology by CSM groups worldwide, followed by discussion with a panel of senior CSM experts and general Q&A.  Breakout sessions are next, for case study presentations by various senior executives about the specifics of their own CSM programs and organizations.