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7th Annual Customer Contact 2011, East: A Frost & Sullivan Executive MindXchange

7th Annual Customer Contact 2011, East: A Frost & Sullivan Executive MindXchange

Description

Customer Contact 2011, East: A Frost & Sullivan Executive MindXchange is THE place to be if you want to be a leader in delivering the kind of customer contact that creates a competitive edge for your organization. It is where you will get great new ideas for creating a more personal customer experience and nurturing a deeper customer relationship behind retention, loyalty and advocacy. Plus, you will take away tools and best practices for efficiency and effectiveness in the contact center - - in short, golden nuggets for doing things smarter. Come network with other contact center professionals in the trenches: You’ll be empowered by their enormous knowledge and inspired by the wisdom and success stories you’ll hear about. Four tracks are dedicated to your chief concerns: Track 1: Aligning the Contact Center with Customer and Enterprise Strategy Track 2: Leveraging Customer Insights and Voices to Deliver a Personal Experience Track 3: Social and Web Channels, Interactions, and Experience Track 4: Empowering Agents to Forge Deeper Customer Relationships Plus 33 interactive sessions, powerhouse speakers sharing their insight and experience, and nonstop networking activities combine to deliver a guaranteed ROI.

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