Big data means big data e-discovery problems, but Exterro claims it is up to the task. In the latest iteration of its e-discovery suite, Exterro offers deeper and broader e-discovery than ever before.

Bill Piwonka, Chief Marketing Officer at Exterro, told CMSWire that Exterro tackles the big data problem by “processing” or culling data sets into smaller sets before the e-discovery process begins. It then reviews the documents to decide on what data should be included and what should be left out.

That helps Exterro minimize the amount of data that needs to be collected. In the newly released version 5.0, it has also re-architected its backend, which is now based on a Hadoop big data engine that significantly speeds searching and collecting data.

“The biggest challenges we see most companies facing include not having a consistent approach to e-discovery project management, which results in gaps in communication and bottlenecks from by one person or a group of people having too many tasks assigned to them,” Piwonka said.

“Companies are still required to find all relevant information related to the case, but now they have so much more to search through before they can be confident they’ve met their responsibilities in this area.

A Look at the New Release

Exterro version 5.0 offers a number of new features that are designed to cover the entire e-discovery process from the launch of an e-discovery request to the resolution of a particular matter. Among those features are:

  • A user experience built on HTML5 that is easier to use than before for all levels of user
  • It has also been-architected to deliver better performance searching, collecting, and processing

“We know there are a lot of different types of people involved in the e-discovery process, and they range from being “digital natives” – people who have grown up using computers and mobile phone applications for most of their lives, to those who are much more technology averse,” Piwonka said. “Exterro 5 is for both kinds of users.”

It now comes with the following modules:

  • Legal Hold
  • Employee Change Monitor (ECM)
  • E-Discovery Data Management
  • Project Management
  • Data Mapping
  • File Analysis

Taken together, Piwonka said it aims to provide users with the quickest and most thorough access to enterprise data as possible.

Learning Opportunities

“We always start with the end in mind – what is the customer trying to do, and how can we help? At the end of the day, what our clients want to do is get to the facts of the case as quickly and cost effectively as possible, while ensuring they are following the guidelines set by the Federal Rules of Civil Procedure (FRCP),” Piwonka said.

In-House E-Discovery

Piwonka also explained that Exterro has built the suite as an end-end offering as most companies are bringing the e-discovery process in house. This cuts out third party service providers giving enterprises more control over the process as well as reducing costs.

It also makes business sense to develop a suite that covers all the bases. While every e-discovery process in every industry is different in some way, the tasks and activities required to prepare them are essentially the same, which lends itself to taking a much more process-oriented approach.

There are two advantages to this:

  1. It cuts the amount of time it takes dig out data related to a given case as the collection and analysis steps of the e-discovery process are streamlined.
  2. It offers process optimization through project management application across the full enterprise and records management repository. Thus, tasks and activities automatically are kicked off and tracked between the different repositories.

“By applying the discipline of process management to how these projects are handled, clients are able to implement a repeatable, predictable, defensible set of tasks and activities, improving productivity and reducing costs while minimizing “firedrills” that frequently occur when projects are more ad hoc,” he said.