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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars
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Editorial
Four stages of transformation shown with orange paper: three crumpled balls on the ground and one paper airplane flying upward against a blue background, symbolizing progress and innovation.
Is It Digital Transformation 3.0 or AI Transformation 1.0?
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Feature
A group of identical glossy white robots with glowing blue antennae moves in formation on a reflective surface. One robot, accented in red instead of blue, stands out in the front row, symbolizing individuality or leadership among chatbots.
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
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A single person stands apart on an open expanse facing a large crowd of people clustered together, symbolizing leadership, influence and standing out from the group.
Why Great CMOs Act Like Orchestrators, Not Megaphones
Close-up view of a roulette wheel with the ball resting on the black number 8 slot, surrounded by red and black numbered sections.
Why Marketers Are the First to Bet Big on Agentic AI
Close-up of a conference table with a microphone, eyeglasses, pen, and paper in focus, with blurred boardroom participants in the background.
Is Your Board Ready for AI? Questions Every CX Leader Must Answer
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Will Google's Antitrust Search Ruling Impact Marketing SEO Strategies?
Sign made out of grass that says, "INBOUND" in San Francisco for HubSpot's annual conference.
HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025
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We’ve Lost Preview Text for Email. Are Subject Lines Next?
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Articles Tagged "Instant Messaging"

News Analysis
Article
Collaboration & Productivity
Salesforce Wants Marketing, Sales and Services Leaders Living in a Slack-First World
Feature
Article
Digital Workplace
6 Ways Real-Time Chat Apps Fail for Organizations
Feature
Article
Digital Workplace
5 Common Reasons Collaboration Tools Fail
Feature
Article
Customer Experience
Discussion Point: Will We Still Use Twitter in 10 Years?
Feature
Article
Social Business
Skype, Microsoft Lync Connection Goes Live
Feature
Article
Customer Experience
Microsoft Brings Google Chat to Outlook.com, SkyDrive
Feature
Article
Social Business
Podio Platform Improves Social Capabilities with IM, Audio, Video Chat
Feature
Article
Customer Experience
Google Babble? Rumors Say Google Will Unify Messaging Services
Feature
Article
Social Business
Microsoft Announces End of Messenger With a Move to Skype
Feature
Article
Enterprise 2.0
New Unified Communications Solution After Skype's Business
Feature
Article
Enterprise 2.0
Mobile Instant Messaging Added to Bitrix Intranet Portal
Feature
Article
Enterprise 2.0
Bitrix Releases Intranet Portal 8, Focuses on Collaboration, Culture
Feature
Article
Enterprise 2.0
Oracle Buzzes with Updates for its Beehive Collaboration Platform
Feature
Article
Enterprise 2.0
TeamViewer Adds Instant Messaging to Online Collaboration Solution
Feature
Article
Web 2.0
Google Brings Video and Voice to Google Talk
Feature
Article
Enterprise 2.0
Yuuguu: Online Collaboration via Major IM Clients
Feature
Article
Enterprise 2.0
KickApps Adds IM, Live Chat and Presence to Platform
Feature
Article
Web CMS
Meebo: Not Just a Pretty IM Tool
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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