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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Big GOOGLE sign on a facade of glass taken in Seattle.
Google Adds AI Visibility Reports to Search Console
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News
A conference hallway with Sitecore signage at the Sitecore Symposium 2025 at the Walt Disney Dolphin Resort in Orlando, Fla.
Sitecore Acquires Scrunch to Boost AI Search Visibility
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Sponsored Article
A blue semi-truck sits precariously on the broken edge of a collapsed bridge spanning a body of water. A large section of the bridge has fallen into the water below, leaving a wide gap between the remaining sections. The scene is set under a cloudy sky, with shoreline vegetation and distant buildings visible in the background.
Veracity Over Volume: Stay Standing During the Great Content Collapse
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Two rolling suitcases sit near a large airport terminal window as a passenger jet takes off in the background. One suitcase is bright yellow, while the other is silver and topped with a hat and sunglasses, evoking leisure travel and vacation planning.
The Purchase Signal Most Brands Are Ignoring: The Booked Trip
A small autonomous delivery robot travels along a city street at dusk, illuminated by surrounding lights and vehicle headlights. Motion blur in the background emphasizes movement as the four-wheeled robot, carrying a small orange safety flag, navigates an urban environment independently.
Why Customer Experience Is Now Your AI Visibility Strategy
Close-up of a smartphone displaying the Figma logo on screen, with a blurred purple background.
Figma Make Brings Visual Editing to Live Codebases
Stacked tiles featuring the Salesforce cloud logo on a blue background, illustrating the brand’s platform ecosystem and identity.
Salesforce Acquires Contentful to Power Agentforce Content
Jar of homemade tomato pasta sauce surrounded by fresh cherry tomatoes, basil leaves, olive oil and seasonings on a dark countertop, highlighting fresh ingredients commonly used in Italian cooking.
Is Context Engineering the New AEO Secret Sauce?
Silhouette illustration of several people pushing a massive boulder uphill on a steep slope at sunset, symbolizing effort, persistence, teamwork, friction and the challenge of overcoming obstacles to achieve a goal.
What Is Customer Effort Score (CES)? Definition, Benchmarks and How to Improve It
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Articles Tagged "Instant Messaging"

News Analysis
Article
Collaboration & Productivity
Salesforce Wants Marketing, Sales and Services Leaders Living in a Slack-First World
Feature
Article
Digital Workplace
6 Ways Real-Time Chat Apps Fail for Organizations
Feature
Article
Digital Workplace
5 Common Reasons Collaboration Tools Fail
Feature
Article
Customer Experience
Discussion Point: Will We Still Use Twitter in 10 Years?
Feature
Article
Social Business
Skype, Microsoft Lync Connection Goes Live
Feature
Article
Customer Experience
Microsoft Brings Google Chat to Outlook.com, SkyDrive
Feature
Article
Social Business
Podio Platform Improves Social Capabilities with IM, Audio, Video Chat
Feature
Article
Customer Experience
Google Babble? Rumors Say Google Will Unify Messaging Services
Feature
Article
Social Business
Microsoft Announces End of Messenger With a Move to Skype
Feature
Article
Enterprise 2.0
New Unified Communications Solution After Skype's Business
Feature
Article
Enterprise 2.0
Mobile Instant Messaging Added to Bitrix Intranet Portal
Feature
Article
Enterprise 2.0
Bitrix Releases Intranet Portal 8, Focuses on Collaboration, Culture
Feature
Article
Enterprise 2.0
Oracle Buzzes with Updates for its Beehive Collaboration Platform
Feature
Article
Enterprise 2.0
TeamViewer Adds Instant Messaging to Online Collaboration Solution
Feature
Article
Web 2.0
Google Brings Video and Voice to Google Talk
Feature
Article
Enterprise 2.0
Yuuguu: Online Collaboration via Major IM Clients
Feature
Article
Enterprise 2.0
KickApps Adds IM, Live Chat and Presence to Platform
Feature
Article
Web CMS
Meebo: Not Just a Pretty IM Tool
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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