Tag: call center

What Is Knowledge-Centered Service, and Why Should Customer Service Leaders Care?

Customer Service Agents Simply Want a Fair Shake

Observe.AI Raises $125M for AI-Assisted Contact Center Product Development

Google Says It 'Reimagines' Contact Center Customer Experience With New Solution

Pegasystems Debuts Voice AI, Messaging AI Solutions to Support CX Agent Experience

What Is Average Handle Time (AHT) and Does It Impact Customer Experience?

Holiday CX Lessons Learned: An Operating Guide for the Future

CMSWire's Top 10 Call Center Articles of 2021

CMSWire's Top 10 AI in CX Articles of 2021

Call Center Leadership: Looking to the New Year

Call Center Support Operations: Teams of Experts, Automation or Both?

4 of the Top Call Center Challenges for the Coming Year