Articles
Tag: chatbots
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Why Are We Thinking About the Future of CX When We Can’t Get it Right Today?
We still have too many so-called customer experience initiatives that are driven by IT systems that in fact make things that should be easy, more complex.
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Lessons Learned from a Chatbot Failure
What can we learn from chatbot failures? As it turns out, a lot.
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How to Make Conversational AI Smarter
Using conversational AI is a smart way to reduce operational costs while having the ability to scale quickly during peak periods.
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What’s Next for Bot Intelligence?
The bot world is slowly growing up and the next-gen bots will be able to do pretty impressive things, like develop relationships with customers.
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How Bots Can Tell When the C-Suite Is Lying
Bots, coupled with sentiment analysis and artificial intelligence, can deduce when a corporate executive may be lying to investors.
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Digital Assistants Help Bring Consumer-Grade Experiences Into the Workplace
Introducing a digital assistant into your workplace is a relatively easy first step towards bringing consumer-grade experiences into your workplace.
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Keep These 3 Things in Mind When Introducing Chatbots to Customer Service
As customer service becomes increasingly complex, businesses are looking to chatbots and AI to help improve customer engagement.
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9 Components Your Digital Workplace Platform Should Have
In the midst of digital transformation, enterprises are looking to consolidate with a digital workplace platform.
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Use a Chatbot for Digital Governance? Why Not?
It might seem counterintuitive to use technology to implement the policies you develop to govern the use of digital content and channels, but why not?
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Combine Chatbots and RPA Bots for Better Customer Service
Robotic process automation (RPA) bots can help support human agents as well as virtual agents.
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Don't Let Chatbots Drag Down Your Customer Experience
There are definitely some areas where chatbots hinder rather than help the customer experience.
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Why Mid-Market Companies Don't Use Chatbots
A recent study shows that mid-market companies are choosing to forgo the opportunities and benefits linked to customer-facing and employee-facing chatbots.
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Intranets Get a Personality: Welcome Your Intranet Chatbot
While some resistance is inevitable, employees will come around to chatbots once they understand how they can help them.
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Who Should Be in Charge of Enterprise Chatbots?
As chatbots become ubiquitous in the enterprise, it's important to determine what role they're playing and what value they're creating.
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