Articles
Tag: chatbots
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How Chatbots Improve Customer Experiences and Increase Efficiency
To minimize wait times at call centers, many companies have developed self-care websites designed to help customers save time by solving some problems themselves — no human contacted required. Mobile apps have also made customer experiences more efficient for everything from banking to ordering takeout food.
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5 Rules to Avoid Bot Backlash From Customers
Bot backlash is upon us. On Facebook, where companies once raced to implement time-saving bots, failure rates are reported to have hit 70 percent. Only three in 10 interactions go off without a hitch, according to recent reports.
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Put Machine Learning to Work on Your Ecommerce Taxonomies
Machine learning has come a long way in the last couple of decades, but it hasn’t come far as people sometimes imagine. Rather than AI taking over processes completely, it is helping to increase the efficiency of human-led processes.
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17 Live Chat Solutions That Will Enhance Your Customer Journey
Live chat solutions are allowing companies to provide real-time customer service to their users— whether they want help, more information or somebody to complain to. In fact, 44 percent of customers said that having a live chat specialist available during an online purchase was one of the most important features
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HubSpot Unveils Conversations, Its 'Biggest Project' Yet, at INBOUND
BOSTON — HubSpot unveiled a series of product updates today on the first full day of its 21,000-attendee INBOUND customer conference taking place at the Boston Exhibition and Convention Center.
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Exploring the Ethical and Social Implications of AI
"We built AI to make our lives better," said Shannon Vallor, technology ethicist and professor in the Department of Philosophy at Santa Clara University, but using these systems without careful consideration can have "consequences we didn't expect.
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Sprout Social Launches Bot Builder for Facebook Messenger
Sprout Social has introduced a new capability into its social media management platform that allows brands to build a customized chatbot for Facebook Messenger. That bot's duty? Serve as a front-line assistant to marketers and customer service professionals, providing information to customers and prospects. Sprout Social, a 7-year-old company
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Here’s Why Insight Engines Are the Next Big Thing
Gartner recently released its new Magic Quadrant for Insight Engines, effectively replacing the Stamford, Conn.-based technology research company’s previous Magic Quadrant for Enterprise Search. Gartner defines insight engines as enterprise search that [provides] “more-natural access to information for knowledge workers and other constituents in ways that enterprise search has not.”
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Frictionless Customer Experiences Are the Best Customer Experiences
One thing quickly becomes clear when speaking with the digital leaders who are delivering new experiences and driving engagement strategies for major brands and organizations: the push to eliminate friction between customers and brands is more important than ever before.
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Do You Have AI Trust Issues?
How much trust do you place in the machines you use and interact with every day? Do you ever think it might be possible for a machine to understand you as well as — or maybe even better than — another human being? The truth is that increasing numbers of
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Will Facebook's ParlAI Make Chatbots Talk Pretty One Day?
One of Facebook's more forward-looking artificial intelligence initiatives is ParlAI (pronounced par-lay), a recently-released open source platform developed by the Facebook AI Research team. Its raison d'etre is to create and test dialog models and then multi-task and train these models over many datasets at once.
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Which Chatbot Is Right For You?
Chatbots have been the talk of the content marketing world recently, with many brands out there developing and testing their own. The opportunities that chatbots offer are undeniable and chatbots can be implemented in various ways to suit a range of businesses and customer needs.
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How Voice-Based AI Improves the Digital Workplace
Voice-based artificial intelligence (AI) has gone from obscurity to near ubiquity. My first experience using the technology was in the late 1990s on a PC that boasted a fraction of the computing power available on an Apple Watch today.
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3 Factors Shaping the Next Wave of Customer Experience
2017 is well underway and already it's been a big year for technology and innovation.
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