Articles
Tag: chatbots
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New Data Indicates People Don't Use Chatbots Like We Think
While chatbot usage is on the rise, new data from Gartner shows consumers using this new technology differently than expected.
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3 Ways Cities Use Chatbots
It might surprise you to know that both governments and corporations use bots in surprisingly similar ways.
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How Chatbots are Improving Employee Experience
Chatbots aren’t just customer facing. Companies are now using them internally to improve productivity, onboarding, training and more.
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Why Your Approach to Chatbot and IVR Projects Is All Wrong
Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater.
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How Bots Are Streamlining the HR Recruitment Process
Chatbots and automation are already changing recruitment for the better.
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How Much Does It Cost To Build an Enterprise Chatbot?
Building an enterprise chatbot isn't easy... Or cheap. So how much does it truly cost to build an enterprise chatbot? We've asked the experts.
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Practical Ways Chatbots Are Addressing Enterprise CX Problems
Want to improve your customers' experiences? Here's how enterprises are using chatbots in the here and now to improve customer experiences.
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The Enterprise Chatbot: Your Future Coworker?
How chatbots as co-workers can change the workplace.
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The Next Generation of Chatbots: Connected, Intelligent, Capable
Forward-thinking companies are building bots that treat their enterprise communications networks the way consumer bots treat their parent devices.
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8 Changes Chatbots Will Bring to the Workplace
Changes to expect when chatbots become our co-workers.
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Accelerate Workplace Transformation: From Chatbots to Intelligent Agents
Four steps you can take to evolve from basic chatbots to intelligent agents to transform your workplace.
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Is There a Chatbot in Your Company’s Future?
If a chatbot is able to provide truly useful information, people are increasingly willing to interact with them.
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12 Things Marketers Should Know About MarTech's New Categories
Scott Brinker's latest Martech Supergraphic includes two new categories. We caught up with experts to explain how to make the most of them.
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What Comes Next for Chatbots and Customer Experience
The most interesting thing about chatbots is not their present capabilities but rather what they will be able to do in the future.
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