Articles
Tag: chatbots
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Digital Assistants Help Bring Consumer-Grade Experiences Into the Workplace
Introducing a digital assistant into your workplace is a relatively easy first step towards bringing consumer-grade experiences into your workplace.
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Keep These 3 Things in Mind When Introducing Chatbots to Customer Service
As customer service becomes increasingly complex, businesses are looking to chatbots and AI to help improve customer engagement.
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9 Components Your Digital Workplace Platform Should Have
In the midst of digital transformation, enterprises are looking to consolidate with a digital workplace platform.
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Use a Chatbot for Digital Governance? Why Not?
It might seem counterintuitive to use technology to implement the policies you develop to govern the use of digital content and channels, but why not?
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Combine Chatbots and RPA Bots for Better Customer Service
Robotic process automation (RPA) bots can help support human agents as well as virtual agents.
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Don't Let Chatbots Drag Down Your Customer Experience
There are definitely some areas where chatbots hinder rather than help the customer experience.
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Why Mid-Market Companies Don't Use Chatbots
A recent study shows that mid-market companies are choosing to forgo the opportunities and benefits linked to customer-facing and employee-facing chatbots.
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Intranets Get a Personality: Welcome Your Intranet Chatbot
While some resistance is inevitable, employees will come around to chatbots once they understand how they can help them.
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Who Should Be in Charge of Enterprise Chatbots?
As chatbots become ubiquitous in the enterprise, it's important to determine what role they're playing and what value they're creating.
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Transforming the Service Desk: Adding AI to the Team
Leading enterprises recognize the rising number of service requests as an opportunity to innovate and incorporate AI.
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AI and Machine Learning Are Slowly Making Their Way Into Small Businesses
Larger organizations have the advantage when it comes to AI and ML initiatives, but out-of-the-box solutions are making some of the gains available to SMBs.
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As AI Reaches the Mainstream, Self-Driving Cars Remind Us We've Still Got a Ways to Go
While not exactly a technology skeptic, let's just say I approach any promises of big change with a big grain of salt.
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Separating the Enterprise Digital Assistant Hype From Reality
Who wouldn't want a friendly, convenient digital assistant that works quietly in the background to help you get work done?
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We're Just Starting to Tap AI's Potential in the Workplace
AI capabilities are being effectively leveraged in the enterprise space now. Welcome to the future of work! Are you ready?
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