Articles
Tag: community manager
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How Can Community Managers Add Value to a Digital Transformation?
Community managers act as both a canary in the digital coal mine as well as a first responder when problems go awry.
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Gamification in Community Building: When Does it Work?
Gamification can be a powerful tool to increase engagement. Unfortunately too often it's used to reward trivial activities.
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Memo to Facebook: A Platform Isn't a Community
Tech companies have been confusing the term “platform” with the term “community” for some time now. And that's causing a lot of problems.
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Community Breaks Through to New Levels of Effectiveness
The State of Community Management 2017 has some good news for community managers: you no longer have to reinvent the wheel. Communities have finally matured to the point of standardization, which means there’s a true formula for successfully launching and managing a community. This marks the eighth year the Community Roundtable is publishing its annual research report, and
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AI Could Help Community Managers Boost Engagement
Community managers should leverage machine learning and artificial intelligence (AI) to personalize content for their communities and foster relevant and engaging dialogue. That point was hammered home by Amith Nagarajan, CEO of Aptify, who spoke yesterday during webinar in honor of Community Manager Appreciation Day. Nagarajan, whose company
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What's Your Community Manager Done For You Lately? More Than You Think
It's Community Manager Appreciation Day (#CMAD) day — time to celebrate those who consistently, in the words of Rachel Happe, a principal and co-founder of The Community Roundtable, know how to get people to do stuff without telling them what to do.
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10 Tips for Hiring a Community Manager
Community managers are a highly sought out bunch these days. Over the last two years, I’ve worked with hundreds of hiring managers going through the process of hiring their first community manager.
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How to Reward Your Community Members
Community management operates by a golden — if unwritten — rule: give to your members long before you plan to ask for anything in return. At the end of the day, community building is about making your members feel like they’re better people for having been part of your community.
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Collaboration Snakes and Ladders
Let’s play snakes and ladders. Collaboration snakes and ladders.
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On #CMAD: What’s It Like to Be a Community Manager?
Community Manager Appreciation Day (CMAD) is upon us. Let the festivities commence – even in the Mid-Atlantic states, where they’re living out of igloos at the moment post-Jonas. On Friday we told you about the state of community management (it’s doing pretty good, by the way).
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It's Time to Thank Your Community Manager
Do something nice for your community manager on Monday. Yes, it's Community Manager Appreciation Day (CMAD) again. Granted, everyone plays an important role in today's digital workplace. As legendary word-of-mouth marketer Saul Colt said, "Everyone deserves a day of appreciation. Appreciation and admiration is what sets us apart from computers.
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Why Most Companies Fail at Community Management
Most companies fail at community. And instead of taking a good long look in the mirror at what they’re doing wrong, they just declare that community doesn't work as a strategy. They’re wrong. You can make sure that you get it right.
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Tools, Schmools: It's Really About Community Management
“What we really need is our own private company Instagram, or maybe a chat-app just for employees” said no reasonable manager ever.
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The State of the State of Community Management Report
The Community Roundtable released its first State of Community Management (SoCM) report in 2010. And in the ensuing five years, the report (and the discipline that it covers) has matured from a collection of disparate practices to a set of measurable competencies with proven business value.
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