Articles
The best way to meet customer expectations is to listen to them and understand what they are expecting, now and in the future.
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The days of the clunky static intranet are over. Today’s cloud-based platforms are agile, responsive and dynamic.
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In this week’s digital workplace roundup Slack takes a step closer to eliminating email, while Forrester research shows intranets are back in fashion.
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Sophisticated data collection tools, text analytics and recommendation engines that help managers take targeted action underlie this evolving software category.
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Forrester has grim forecasts for marketing budgets. Here's how three CMOs are grappling with the sudden changes due to COVID-19.
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Forrester predicts real-time CX (or something close to real-time) will soon be a reality. Here's how some are trying to make that prediction come true.
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On the heels of Forrester's Digital Experience Platform (DXP) Wave, we discuss key market movements for DXPs.
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This week Gartner hails the end of on-premises databases, Microsoft and Oracle get together for the cloud, OpenText annouces biggest tech upgrade yet, and more.
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Catch up on studies on remote working, productivity and updates from the SharePoint conference in this week's digital workplace news wrap up.
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Catching up on news from SurveyMonkey, Bynder, Adobe, Forrester and more in our latest news wrap up.
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Catching up on the latest in customer experience software news.
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Catching up on the latest in customer experience software news.
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A look back at the week in customer experience software news.
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With customer touchpoints spanning desktops, mobile devices and more, organizations are seeking a single platform to help deliver better digital experiences.
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